How To Buy Water On Fnb App

Quick Summary

The FNB App in South Africa offers a convenient way to buy water directly from your mobile phone. By following a few simple steps, users can download the app, create an account, select the desired quantity of water, enter payment details, and confirm the order. It is important to consider factors such as reputable suppliers, available payment methods, prices, delivery timescales, and reading the terms and conditions carefully. Overall, using the FNB App provides easy access to safe and clean drinking water in South Africa.


The FNB App in South Africa offers a convenient way for users to buy water directly from their mobile phones. With an easy-to-use interface and clear instructions, purchasing water on the app is quick and secure. This feature provides customers with easier access to safe and clean drinking water.

Accessing clean drinking water is crucial, especially in a country like South Africa where it can sometimes be scarce or contaminated. The FNB App aims to address this issue by allowing users to purchase water through their smartphones, ensuring that everyone has access to this essential resource.

In this blog post, we will guide you through the process of buying water on the FNB App step-by-step. We’ll also provide important considerations when making these purchases so that you can have peace of mind knowing your transaction is reliable and trustworthy.

By using the FNB App’s “Buy Water” feature, not only do you save time but also contribute towards sustainable living practices as digital transactions reduce paper waste associated with traditional methods of payment such as cash or checks.

So let’s dive into how exactly you can use the FNB App to conveniently purchase your required quantity of fresh drinking water!

The Convenience of Buying Water on the FNB App

Overview of the FNB App and its features:

The FNB (First National Bank) App is a mobile application that allows users in South Africa to conveniently manage their banking needs from their smartphones. With an easy-to-use interface, this app offers various features such as checking account balances, transferring funds, paying bills, and even buying water tokens.

Benefits of buying water on the app:

  1. Ease and convenience: By using the FNB App to purchase water, customers can avoid long queues at physical stores or prepaid vendors. They have access to buy water anytime and anywhere with just a few taps on their phone screen.
  2. Quick transactions: The process of purchasing water through the app is fast-paced compared to traditional methods where one might need cash or visit specific locations for token purchases.
  3. Secure payments: The FNB App ensures secure payment options when buying water by allowing users to link debit/credit cards directly or use eWallet services like Zapper and SnapScan for added security measures.
  4. Notifications for order fulfillment: Once an order has been placed successfully via the app, customers receive notifications regarding delivery updates so they know exactly when they can expect safe drinking-water supply at home without any hassle.

Importance of safe and clean drinking-water in South Africa:

Accessing safe drinking-water remains crucial not only in South Africa but globally too due to health concerns associated with contaminated sources. In many areas across South Africa where municipal infrastructure may be inadequate or unreliable, having alternative means like purchasing pre-paid tokens becomes essential. By utilizing technology advancements offered by apps like those provided by First National Bank (FNB), individuals gain easier access while ensuring quality control over what goes into their bodies – ultimately promoting better overall well-being.

How to Buy Water on the FNB App

Step 1: Download and install the FNB App

To begin buying water on the FNB App, you will first need to download and install it onto your mobile device. The app is available for both Android and iOS devices, so simply visit your respective app store (Google Play Store or Apple App Store) and search for “FNB.” Once found, click on “Install” or “Get” to start downloading.

Step 2: Create an account (if not already registered)

If you don’t have an existing account with First National Bank (FNB), you’ll need to create one before proceeding further. Launching the installed app will guide you through a registration process where personal details such as name, contact information, ID number/passport number are required. Follow all prompts accurately until your new account has been successfully created.

Step 3: Navigate to the “Buy Water” option in the main menu

After logging into your newly created FNB Account within their official banking application using provided credentials like username/password/pin/fingerprint/face recognition etc., locate and tap on ‘Menu’ which can usually be found at either top left/right corner of screen depending upon operating system used by user i.e.Android/iOS respectively.
From there select ‘Buy’, then choose ‘Water’. This should take you directly towards purchasing options related specifically toward acquiring clean drinking water via this platform itself without any hassle whatsoever!

Step 4: Select desired quantity of water

Once inside ‘Buy Water’ section after following previous step mentioned above,you’ll find various quantities listed along with corresponding prices.Choose preferred amount that suits individual requirements best based upon budgetary constraints & household needs accordingly.Tap/select appropriate value from given list displayed prominently right front center stage making sure selection made aligns perfectly well according specific preferences set forth beforehand while keeping affordability factor mind simultaneously too!

Step 5: Enter payment details (debit/credit card, eWallet services)

To complete the purchase of water on the FNB App, you will need to provide your preferred method of payment. The app offers various options including debit or credit cards as well as popular eWallet services such as Zapper and SnapScan.
If paying by card, enter your card details accurately into the designated fields provided within a secure environment. For those opting for an eWallet service like Zapper or SnapScan, simply select that option and follow any additional prompts required to link your account.

Step 6: Confirm the order and wait for fulfillment notification

Once all necessary information has been entered correctly in previous step mentioned above,tap/select ‘Confirm Order’ button located at bottom right corner screen which should initiate finalizing transaction process itself successfully without encountering any issues whatsoever! After confirming,the system processes request accordingly & sends out notifications via email/SMS alerting user about successful completion along with expected delivery time frame so they know when exactly expect their purchased item(s) arrive safely doorstep soon enough!

By following these simple steps outlined above,you can easily buy water directly from your mobile phone using the convenient FNB App.Enjoy hassle-free access to safe,clean drinking water whenever needed most through this innovative platform offered exclusively South African customers nationwide today.

Important Considerations when Buying Water on the FNB App

Selecting reputable water suppliers:

When buying water on the FNB App, it is crucial to choose reputable and reliable water suppliers. Look for well-known brands or companies that have a good reputation for providing safe and clean drinking water. Reading customer reviews can also help in determining the quality of service provided by different suppliers.

Checking available payment methods:

Before making a purchase, it’s important to check what payment methods are accepted on the FNB App. The app offers various options such as debit or credit cards, as well as eWallet services like Zapper and SnapScan. Ensure that you have access to one of these payment methods before proceeding with your order.

Double-checking prices:

To avoid any surprises, double-check the prices listed for purchasing water on the FNB App. Prices may vary depending on factors such as quantity ordered or supplier rates. It’s always wise to compare prices from different sellers within the app so you can make an informed decision based not only on affordability but also value for money.

Being aware of delivery timescales:

Delivery timescales should be taken into consideration when placing an order through the FNB App. Different suppliers may offer varying delivery timeframes depending upon their location and logistics capabilities. Ensure that you are aware of how long it will take for your order to arrive so that there are no unexpected delays impacting your access to clean drinking water.

Ensuring sufficient funds in account:

Before initiating a purchase transaction via the FNB App, make sure that you have sufficient funds in your account to cover the cost of the water purchase. This will help avoid any payment issues or delays in fulfilling your order.

Alternative Methods to Purchase Water Tokens

Using the Citiq Prepaid website

If you prefer an alternative method to purchase water tokens, you can use the Citiq Prepaid website. To get started, ensure that you are registered with Citiq Prepaid either on their website or by calling their call center. Once registered, follow these steps:

  1. Log in to the Citiq Prepaid website using your credentials.
  2. Navigate to the section where water tokens are available for purchase.
  3. Choose your desired quantity of water and proceed to payment options.
  4. You can make payments using a credit card or select Ozow EFT as a secure electronic funds transfer option.

Once your transaction is complete, you will receive an SMS containing your token number which needs be entered into your prepaid water meter.

Using USSD Option for Cellphone Banking

Another convenient way of purchasing water tokens is through cellphone banking via USSD codes provided by various banks such as FNB, Absa, Standard Bank Nedbank and Capitec (ensure that both bank’s cellphone banking service registration has been completed). Here’s how it works:

  1. Dial *120*321# from any mobile phone linked with one of those mentioned banks’ accounts.
  2. Follow prompts displayed on screen until reaching “Buy Electricity/Water” menu item selection.
  3. Select “Water” when prompted.
  4. Enter required details including amount needed.
  5. Confirm transaction.

After completing this process successfully, you’ll receive an SMS notification containing 20-digit token code necessary for entering into prepaid electricity/water meters.

Using Online or Mobile Banking Apps

For customers who have online or mobile banking apps associated with FNB, Absa, Standard Bank, Nedbank, Capitec, and Investec; buying water tokens becomes even more accessible. Here’s what you need to do:

Once you have successfully completed the details and payment process, you will receive a 20-digit token via SMS or within the banking app itself. This code should be entered into your prepaid water meter.

These alternative methods provide flexibility for purchasing water tokens outside of using only the FNB App. Choose whichever method suits you best based on convenience and availability with respect to your preferred bank or service provider.

Frequently Asked Questions

Question 1: How secure is the FNB App for buying water?

The FNB App prioritizes security to ensure a safe and protected user experience. The app utilizes advanced encryption technology, making it highly secure for transactions such as buying water. Additionally, FNB has implemented multiple layers of authentication and verification processes to safeguard customer information.

Question 2: Can I buy water on the FNB App if I don’t have an FNB account?

Unfortunately, purchasing water through the FNB App requires users to have an active account with First National Bank (FNB). If you do not currently hold an account with them, you will need to open one before being able to access this feature.

Question 3: What are the available payment methods on the FNB App?

The FNB App offers various convenient payment options when purchasing water. Users can make payments using their debit or credit cards directly within the app itself. In addition, eWallet services like Zapper and SnapScan are also supported by which customers can complete their purchases seamlessly.

Question 4: How long does it take for orders placed via the FNB App to be fulfilled?

Once your order has been confirmed on the FNB App, the fulfillment time may vary depending on the specific water supplier. It is recommended to check the delivery timescales provided by the supplier before placing your order. Some suppliers may offer same-day delivery, while others may take a few days to fulfill the order.


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