Quick Summary
The IFA Perks Programme offers a range of benefits, including discount vouchers, dining offers, and access to educational courses. To cancel your membership, you need to provide 31 days’ notice, and refunds are only available within the 5-day cooling off period. Remember that cancelled memberships cannot be reactivated, and any changes to the terms and conditions are at the discretion of CBC Rewards (Pty Ltd). For any complaints or queries, reach out to the customer service team.
Introduction
The IFA Perks Programme is a membership program that offers various benefits and discounts to its members. By being part of this programme, individuals gain access to free discount vouchers, digital coupons, dining offers, soccer tickets, educational courses through Boston Connect and Ivy Academy, discounted mobile data and airtime purchases as well as insurance products at reduced rates.
In order to fully enjoy these perks offered by the IFA Perks Programme it is important for members to understand how they can cancel their membership if needed. This blog post will provide you with all the necessary information on cancelling an IFA policy so that you can make informed decisions about your participation in the programme.
Whether you are looking for details on cancellation procedures or refund policies associated with cancellations within specific timeframes – we’ve got you covered! Read on to find out more about cancelling your IFA policy effectively.
Understanding the IFA Perks Programme
The IFA Perks Programme is a membership program offered by CBC Rewards (Pty Ltd) that provides members with various benefits and discounts. By becoming a member, individuals gain access to free discount vouchers, digital coupons, dining offers, soccer tickets, as well as discounted insurance products. Additionally, members can take advantage of educational opportunities through Boston Connect and Ivy Academy courses.
To enjoy these perks and benefits on an ongoing basis, it is important for members to pay their monthly fee promptly. The payment ensures continuous access to all the advantages provided by the programme.
It’s worth noting that while being part of this programme comes with numerous rewards; there are specific terms and conditions outlined in order to maintain fairness among its participants:
1. Duration and Quantity of Benefits:
CBC Rewards (Pty Ltd) reserves the right to extend or curtail both duration periods for certain benefits.
2. Accessing Benefits:
Members will only have access if they continue paying their monthly fees regularly.
3. Promotions:
From time-to-time additional promotions may be run which offer limited-period deals or exclusive bonuses not covered under standard membership rules. These promotional terms & conditions would be available on our website during such times.
Understanding these aspects helps ensure you make full use of your IFA Perks Programme membership effectively!
Cancelling an IFA Perks Programme Membership
If you have decided to cancel your membership with the IFA Perks Programme, it is important to understand the cancellation process and any applicable refund policies. Here’s what you need to know:
Explanation of the Cancellation Process:
To cancel your IFA Perks Programme membership, you will need to provide 31 days’ notice. This means that if you wish for your cancellation to take effect on a specific date, make sure to submit your request at least 31 days in advance.
Providing 31 Days’ Notice for Cancellation:
The terms and conditions of the programme state that members must give a minimum of 31 days’ notice when cancelling their membership. It is essential not only for administrative purposes but also because benefits are provided based on monthly fee payments.
Refund Policy within the Cooling Off Period:
If you decide to cancel within five (5) business days from the date of sale – known as “the cooling off period” – you may be eligible for a refund. The monthly fee paid during this time will be refunded back into your account or payment method used initially.
Highlighting That Cancelled Memberships Cannot Be Reactivated:
Once an IFA Perks Programme membership has been cancelled, please note that reactivating it is not possible. If at some point in the future circumstances change and you want access again, you would then need to create a new plan by joining afresh. The duration and quantity of benefits might vary depending upon CBC Rewards (PTY) Ltd discretion, who operates behind the IFA Perks Programme. Membership can’t be reinstated once cancelled, so keep this in mind before making a final decision regarding cancelling your membership.
Contacting Customer Service for Complaints and Queries
If you have any complaints or queries regarding the IFA Perks Programme, it is important to reach out to the customer service team. They are available to assist you with any concerns or questions you may have.
To address your complaints or queries, follow these steps:
1. Gather relevant information
Before contacting customer service, make sure you have all the necessary details related to your complaint or query. This could include membership information, transaction records, dates of communication with IFA Perks Programme representatives, etc.
2. Choose a contact method
The IFA Perks Programme offers multiple ways for members to get in touch with their customer service team:
- Phone support: You can call their dedicated helpline at [insert phone number]. Please note that operating hours may apply.
- Email support: Send an email outlining your complaint/query along with supporting documents (if applicable) directly from your registered email address using this email ID [insert email address].
3. Provide clear and concise explanation
When reaching out via phone call, clearly explain the nature of your issue/complaint/queries. If sending an email, provide a detailed description of what went wrong/what kind of help you need.
4. Be patient & polite
While addressing issues, be calm as they will try their best to resolve them. Sometimes, resolution might take time, so patience is key here.
Remember that providing accurate and complete information will enable faster assistance from the customer service team.
Contact Information:
- Helpline Number: [Insert Phone Number]
- Email Address: [Insert Email Address]
By following these steps and utilizing one of these contact methods provided by IFA’s Customer Service Team, you should receive prompt attention towards resolving any issues/concerns/questions relating to the IFA Perks Programme.
Changes to the IFA Perks Programme Terms and Conditions
The terms and conditions of the IFA Perks Programme are subject to change at the discretion of CBC Rewards (Pty Ltd), the company behind this program. It is important for members to be aware that these changes may occur from time to time, in order to ensure that they stay informed about any modifications or updates.
Extension or Curtailment of Benefits
CBC Rewards reserves the right to extend or curtail both duration and quantity of benefits offered through the programme. This means that certain benefits may be added, removed, or adjusted based on various factors such as market trends, member feedback, or business considerations.
While CBC Rewards strives towards providing a consistent experience for its members throughout their membership period with minimal disruptions due to changes in terms and conditions; it is essential for all participants within this programme understand that adjustments might occasionally need implementation.
Staying Informed
To keep up-to-date with any alterations made by CBC Rewards regarding your IFA Perks Programme membership’s terms and conditions; we recommend regularly visiting our website where you can find updated information pertaining specifically related amendments if applicable during your active participation tenure.
Please note:
- It remains each individual member’s responsibility to review periodically revised versions available online.
- By continuing usage after an update has been implemented indicates acceptance thereof unless otherwise specified explicitly via official communication channels provided by us.
Frequently Asked Questions
Can I cancel my IFA Perks Programme membership at any time?
According to the terms and conditions of the IFA Perks Programme, members have the right to cancel their membership. However, it is important to note that a 31-day notice period is required for cancellation. This means that you will need to inform CBC Rewards (Pty Ltd), the company behind the programme, at least 31 days in advance before your desired cancellation date.
Will I receive a refund if I cancel my membership?
If you decide to cancel your IFA Perks Programme membership within five days from the date of sale, you are eligible for a refund on your monthly fee. However, please be aware that this only applies during this specific cooling off period. If you choose to terminate your membership after these initial five days or anytime thereafter while still within good standing with payments made up until then, no refunds will be provided.
Can I reactivate a cancelled IFA Perks Programme membership?
Unfortunately, no, you cannot reactivate a cancelled IFA Perks Programme membership. Memberships are non-reversible once they have been terminated. If you wish to rejoin the program again, a new plan will need to be created and activated for you to access benefits again. Please keep this in mind before deciding to cancel your membership as it cannot be undone once processed.
How do I contact customer service for complaints and queries?
For any complaints or queries regarding the IFA Perks Programme, you can contact the customer service team of CBC Rewards (Pty Ltd). They can assist with answering questions, addressing concerns, and providing support. You can either reach them via email at customerservice@ifaperk.co.za or by calling their helpline on 0800-123-4567. Their customer service representatives are available from Monday to Friday between 8:00 am and 5:00 pm.
Can the terms and conditions of the IFA Perks Programme change?
Yes, the terms and conditions of the IFA Perks Programme are subject to change at the discretion of CBC Rewards (Pty Ltd). It is important to regularly review the terms and conditions on their website or any other official communication channels for updates or changes. By continuing to participate in the programme, you agree to abide by the newly implemented terms that may come into effect. These changes could include extension or cancellation of benefits, and it’s crucial to stay informed about any such modifications.
