Quick Summary
This blog post provides step-by-step instructions on how to check your TFG statement using different platforms such as TFG Connect, AF Online, and the TFG Retirement Fund website. It also includes a section of frequently asked questions to address common concerns.
Introduction
TFG, also known as The Foschini Group, is a leading South African retail company that offers various products and services across different brands. With TFG’s wide range of offerings including clothing, jewelry, homeware, and financial services such as insurance and credit accounts like the TFG Store Card or RCS card.
As a customer of TFG or one of its affiliated brands like Markham, Exact Clothing or American Swiss for example you may need to check your TFG statement from time to time. Checking your statement allows you to keep track of your purchases made on credit accounts with them ensuring accuracy in billing information while managing expenses effectively.
Fortunately, TGF provides multiple platforms where customers can easily access their statements online without any hassle. These platforms include:
- TFG Connect
- AF Online (Alex Forbes)
- The official website for the specific brand/store account
In this blog post we will guide you through each platform step-by-step so that checking your TGF Statement becomes an effortless task.
Checking your TFG statement on TFG Connect
TFG Connect is a convenient platform that allows customers to access their TFG statements online. By following these simple steps, you can easily check your TFG statement:
- Visit the official website of TFG at www.tfg.co.za.
- Look for the “Login” or “Sign In” button and click on it.
- Enter your login credentials, which typically include your username and password.
- Once logged in, navigate to the account section or dashboard where you can find options related to statements or transactions.
- Locate the option specifically labeled as “Statements,” usually found under an account summary tab.
Please note that if this is your first time accessing TFG Connect, you may need to register for an account before being able to view your statements online.
To register:
- On the same login page mentioned earlier (www.tfg.co.za), look for a link/button indicating registration or sign-up process specific to new users.
- Following this link will take you through a series of prompts asking for personal information such as name, contact details, and possibly some security questions too.
- Once all required fields are completed accurately, you should receive confirmation via email with further instructions regarding how long it takes until full activation occurs.
It’s important always keep track of any changes made by regularly checking back into TFG Connect so there won’t be surprises when reviewing future financial records!
If encountering any issues while trying to log in, register, or locate statements, please reach out to the customer support team who would gladly assist!
Checking your TFG statement on AF Online
AF Online is a convenient platform that allows customers to access their TFG statements online. Follow these simple steps to check your TFG statement on AF Online:
- Visit the official website of Alex Forbes at www.alexforbes.com.
- Locate and click on the “Login” button, which will redirect you to the login page.
- Enter your username and password in the respective fields provided.
- After successfully logging in, select “Individual” from the options available.
- From there, choose “Investment values,” followed by clicking on “Statements.”
- If this is your first time accessing AF Online or if you haven’t registered yet, don’t worry! You can easily register by visiting www.afonline.co.za/register and following the prompts.
Once logged into AF Online or after completing registration:
- If using a computer/laptop:
- Click through each section until reaching ‘My Statements’.
- Select the desired statement(s) for viewing purposes only (no editing capabilities).
- Alternatively, if using the mobile app:
- Download and install the mobile app via the Apple App Store or Google Play store.
- Open the downloaded app.
- Tap the ‘Register’ option and follow the instructions given during the setup process.
- Sign in with the same credentials used when registering the account.
- On the home screen, locate the “Login” icon/applet/button and tap it once found.
- Choose “My statements”.
- Select the specific document/statement required.
Finally, tap/click/view the selected file/document as needed.
Please note that certain requirements, such as having an active internet connection, are necessary while accessing any online platforms like AF Online. Also, ensure that the correct login details have been entered before proceeding further.
Checking your TFG statement on the TFG Retirement Fund website
If you are a member of the TFG Retirement Fund, you can easily check your TFG statement through their official website. Here’s how:
-
Visit the official website
- Open your preferred web browser and go to https://tfgretirementfund.co.za/.
-
Log in to your account
- Look for the “Login” button or link on the homepage.
- Click on it and enter your login credentials (username and password) when prompted.
-
Navigate to statements section
- Once logged in, navigate through different sections until you find an option related to statements or balances.
-
View/download/print statement
- Locate and click on “Statements,” which will take you directly to view all available statements associated with your account.
- Select the specific month/year from which you want to access a particular statement.
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Accessing previous months’ statements
If needed, there should be options provided within this section that allow users like yourself who may need to retrieve older monthly records as well.
Please note that if this is your first time accessing these services online via their platform, you might have to register before being able to log into the system using a username/password combination.
Frequently Asked Questions
Q1: How can I troubleshoot if I am unable to access my TFG statement online?
A1: If you are experiencing difficulties accessing your TFG statement online, try clearing your browser cache and cookies. You can also try using a different web browser or device. If the issue persists, contact TFG customer support for further assistance.
Q2: Can I access statements from previous months on TFG Connect?
A2: Yes, you should be able to view statements from previous months on the TFG Connect platform. Simply log in to your account and navigate to the “Statements” section where you will find options to select specific time periods for viewing past statements.
Q3: What do I do if there is an error or discrepancy in my TFG statement?
A3: In case of any errors or discrepancies found in your TGF statement, it is recommended that you reach out directly to their customer support team via phone at 0860 100 333 or by emailing afonlinehelp@aforbes.com. They will assist with resolving any issues related to incorrect information displayed on your statement.
Q4: Is there a mobile app available for checking my TFG statement?
A4: Yes, you have the option of downloading the AF Online App which allows users to check their TFG statements through this application.
