web analytics


How To Clear Dstv Installation Wizard?

Quick Summary

This comprehensive blog post provides a step-by-step guide on how to clear the DStv installation wizard on a DStv decoder. It covers various troubleshooting methods, including power cycling, factory reset, and manual installation. The post also includes tips on removing the installation wizard, setting up the DStv decoder, resetting without a remote control, and installing the DStv signal. Additionally, it answers frequently asked questions and provides contact information for further assistance.


The DStv installation wizard is an essential tool that guides users through the process of setting up their DStv decoder. It helps with connecting the decoder to your TV and satellite dish, scanning for channels, and activating your subscription. The installation wizard ensures a smooth setup experience so you can start enjoying all the entertainment options available on DStv.

In this comprehensive guide, we will walk you through step-by-step instructions on how to clear the DStv installation wizard if you encounter any issues during or after setup. Whether it’s getting stuck in an endless loop or experiencing error messages, we’ve got you covered with troubleshooting tips and solutions.

By following our expert advice, you’ll be able to resolve common problems associated with clearing the installation wizard quickly and efficiently. So let’s dive into this guide and get ready to enjoy uninterrupted viewing pleasure on your newly set-up DStv system!

How to Clear the DStv Installation Wizard

The DStv installation wizard is an essential tool that guides users through the process of setting up their DStv decoder. However, there may be instances where you need to clear the installation wizard in order to resolve any issues or start fresh with your setup. In this section, we will provide a step-by-step guide on how to clear the DStv installation wizard on a DStv decoder.

1. Power Cycling and Factory Reset:

  • The first troubleshooting step is power cycling your decoder by unplugging it from its power source for about 10 seconds and then plugging it back in.
  • If power cycling doesn’t work, try performing a factory reset by following these steps:
    1. Locate the small hole at either side or behind your decoder labeled “Reset” or “Factory Reset.”
    2. Use a paperclip or similar object to press and hold down this button for approximately 15-20 seconds until all lights on your decoder turn off.
    3. Release the button and wait for around five minutes while allowing time for your device’s software settings to restore themselves.

2. Manual Installation:

  • If clearing via power cycling and factory reset didn’t solve the issue, you can attempt manual installation as an alternative solution.
  • Accessing satellite parameters manually allows you more control over configuring specific settings related to signal strength optimization during initial setup.
  • Follow these steps:
    1. Press ‘Menu’ using either remote control buttons (if available).
    2. Navigate through options until reaching ‘Settings.’
    3. Select ‘Satellite Settings’.
    4. Choose ‘Home Network.’ This option launches/relaunches/installation wizards if not cleared before.

3. Reboot Decoder & Test:

After completing manual installations,

  1. Reboot Your Decoder: After making changes within Satellite Parameters, rebooting helps apply those changes.
  2. Test the Installation Wizard: After rebooting, check if the installation wizard has cleared by navigating to your decoder’s main menu and ensuring that you no longer see any prompts or messages related to setup.

4. Tips & Troubleshooting Advice:

  • If you’re having trouble using a physical remote control for navigation during this process, consider downloading the DStv Now mobile app on your smartphone as it can serve as a virtual remote control alternative.
  • In case none of these steps work or if you encounter further issues with clearing the installation wizard, don’t hesitate to contact DStv customer support for additional assistance. They have trained professionals who can guide you through more advanced troubleshooting methods specific to your situation.

By following these step-by-step instructions and utilizing our tips and troubleshooting advice, we hope that you will be able to successfully clear the DStv installation wizard on your decoder. Remember that patience is key throughout this process; sometimes multiple attempts may be required before achieving success in resolving any lingering setup-related problems.

How to Remove the Installation Wizard from the DStv Decoder

The installation wizard on a DStv decoder is an essential part of setting up your device and activating your subscription. However, once you have completed the setup process, it’s important to remove the installation wizard so that you can start enjoying your favorite shows without any interruptions. In this section, we will guide you through step-by-step instructions on how to remove the installation wizard from your DStv decoder.

Using Your Remote Control

  1. Ensure that your TV and DStv decoder are powered on.
  2. On your remote control, locate and press the “Menu” button.
  3. Use either arrow keys or navigation buttons (depending on which type of remote control you have) to navigate through menu options until you find “Settings.”
  4. Once in Settings, look for an option called “Satellite Settings” or something similar.

Closing The Installation Wizard

Option 1: Exiting using Exit Button

  1. Within Satellite settings select ‘Home Network’. This should launch/continue with running/installing Home network services if not already done, then close off by pressing the exit key multiple times till back at the main screen/menu.

Option 2: Navigating Backwards using BACK Key/Button

  1. Look for an option labeled as “Installation” within satellite settings; Select it.
  2. If there is no specific instruction given after selecting ‘installation’, simply click EXIT repeatedly until out of all menus/screens.
  3. Pressing the ‘Back’ button several times may take the user backwards towards previous steps/menus/screens, eventually reaching the Main Menu/Home Screen.

By following these simple steps outlined above, you would be able to successfully clear/remove/close down DSTV Installations Wizards, allowing an uninterrupted viewing experience.

Remember! It’s always good practice when navigating through the settings menu to read on-screen instructions carefully and follow them accordingly. If you encounter any difficulties or have further questions, don’t hesitate to contact DStv customer support for assistance.

Now that you know how to remove the installation wizard from your DStv decoder, it’s time to sit back, relax, and enjoy all the exciting content available at your fingertips!

How to Set Up the DStv Decoder

Setting up your DStv decoder is an essential step in enjoying all the entertainment and channels that DStv has to offer. Whether you’re a new subscriber or upgrading your existing setup, this guide will walk you through the process of setting up your DStv decoder.

1. Connecting the Decoder

  • Start by connecting one end of an HDMI cable (or RCA cables) from the “HDMI Out” port on your decoder to any available HDMI input (or AV input) on your TV.
  • If using RCA cables, match each color-coded plug with its corresponding colored socket on both ends.
  • Ensure that both ends are securely connected.

2. Satellite Dish Connection

  • Connect one end of a coaxial cable from LNB OUT/RF OUT at the back of your satellite dish to RF IN at the back of your decoder.
  • Ensure that the cable is securely connected.

How to Reset the DStv Decoder without a Remote Control

If you find yourself in a situation where your DStv decoder’s remote control is not functioning or misplaced, don’t worry. There are alternative methods available for resetting the decoder without using the remote control. In this section, we will provide step-by-step instructions on how to perform a reset using the buttons on the decoder itself.

Here’s how you can reset your DStv decoder without a remote control:

  1. Locate and identify the buttons:

    • On most models of DStv decoders, there are physical buttons located either on top or at one side of it.
    • The common button names include “Power,” “Standby,” and directional arrows (up/down/left/right).
  2. Power off your DStv decoder:

    • Press and hold down both the “Power” button and any one of the directional arrows simultaneously.
    • Keep holding the buttons until the decoder powers off completely.
  3. Perform a factory reset:

    • Once the decoder is powered off, release the buttons.
    • Press and hold down the “Power” button again, but this time, also press and hold down the “Standby” button.
    • Continue holding both buttons until the decoder’s front panel lights up and displays the word “FACTORY” or “RESET.”
    • Release the buttons and wait for the decoder to complete the reset process.
  4. Power on your DStv decoder:

    • Press the “Power” button to turn on the decoder.
    • Wait for the decoder to boot up and initialize.

By following these steps, you should be able to reset your DStv decoder even without a remote control. If you continue to experience issues, it is recommended to contact DStv customer support for further assistance.

How to Install the DStv Signal

Installing the DStv signal is an essential step in setting up your DStv decoder and ensuring a clear reception of satellite channels. Here, we will guide you through the process with step-by-step instructions on aligning your satellite dish and optimizing signal strength.

Step 1: Determine Satellite Position

  • Before installing the DStv signal, it’s crucial to know which direction your satellite dish should be pointing towards.
  • Research or consult a professional installer to find out where satellites like Intelsat 20 (IS20) are located for optimal reception in South Africa.

Step 2: Mount Your Satellite Dish

  • Find a suitable location outside your home that has an unobstructed view of the sky in the direction determined earlier.
  • Use mounting brackets or poles securely attached to walls or roofs as per manufacturer guidelines.

Step 3: Aligning The Dish

  • Begin by loosening all bolts holding both azimuth (horizontal rotation) and elevation (vertical tilt) adjustments on your satellite dish mount. This allows free movement during alignment.
  • Using either online tools such as “DishPointer” apps available for smartphones/tablets or consulting installation manuals provided by Multichoice/DSTV, determine specific angles required based on geographical coordinates/location details entered into these resources/apps/tools mentioned above.

Step 4: Adjust Azimuth Angle

  • Start adjusting azimuth angle first; this determines horizontal positioning/rotation of our antenna/dish relative North/South directions respectively; rotate slowly until reaching desired position indicated via compass readings from aforementioned sources/applications/devices used previously while keeping eye contact at LNB arm end facing directly upwards without any obstructions blocking line-of-sight between receiver/LNB unit mounted onto said bracket/pole structure supporting entire assembly itself.

Step 5: Fine-tune Elevation Angle

  • Once satisfied with correct orientation achieved thus far, proceed to fine-tune elevation angle; this determines vertical tilt/angle of our antenna/dish relative ground level; adjust accordingly until reaching desired position indicated via aforementioned sources/applications/devices used previously while keeping eye contact at LNB arm end facing directly upwards without any obstructions blocking line-of-sight between receiver/LNB unit mounted onto said bracket/pole structure supporting entire assembly itself.

Step 6: Secure Dish Position

  • Once you have aligned the satellite dish correctly and achieved optimal signal strength, tighten all bolts on both azimuth and elevation adjustments.
  • Ensure that your dish is securely fixed in place to withstand weather conditions.

Step 7: Optimize Signal Strength

  • Connect a coaxial cable from the LNB (Low Noise Block) output on your satellite dish to the “LNB IN” port located at the back of your DStv decoder.
  • Turn on your TV and DStv decoder. Navigate through menu options using either remote control or front panel buttons until finding “Signal Setup.”
  • Accessing signal setup will allow you access various parameters such as frequency settings for specific satellites being received by Multichoice/DSTV services within South Africa region specifically.

Note: It’s important not only align but also optimize reception quality levels based upon available resources mentioned earlier during installation process described above so please take time necessary ensuring best possible outcome obtained before proceeding further with rest programming steps required afterwards which include scanning channels activating subscription etcetera depending upon individual requirements/preferences set forth hereinbeforehand.

Frequently Asked Questions

Question 1: Why is the installation wizard not clearing?


  • There could be several reasons why the installation wizard is not clearing on your DStv decoder.
  • First, ensure that you have followed all the steps correctly and completed any necessary manual installations or settings configurations.
  • If you are still experiencing issues, try power cycling your decoder by unplugging it from the power source for a few minutes and then plugging it back in. This can often resolve minor software glitches.

Question 2: How do I fix a ‘no signal’ message?


  • A ‘no signal’ message usually indicates an issue with your satellite dish alignment or connection.
  • Start by checking if there are any obstructions blocking the line of sight between your dish and satellites. Remove any objects such as tree branches or debris that may interfere with reception.
  • Ensure that all cables connecting to your decoder and satellite dish are securely plugged in at both ends without damage. You may also want to check if these cables need replacement due to wear-and-tear over time.
  • If everything seems fine physically, access “Satellite Settings” through your remote control’s menu options (usually found under “Settings”) and run a new scan for channels. This will refresh channel information stored on your decoder.

Question 3: What should I do if the installation wizard gets stuck?


  • In some cases, users might encounter situations where their DStv installation wizards get stuck during setup processes.
  • To address this issue effectively, press down firmly but briefly on either the “Exit” button located near navigation buttons present below the display panel or repeatedly click the “Back” button until the main menu appears again, after which the user needs to navigate away from the Installation Wizard option.

Note: For more complex problems related to DSTV troubleshooting, we recommend contacting professional DSTV installers who possess the expertise required to resolve technical difficulties.


In this blog post, we have provided a comprehensive guide on how to clear the DStv installation wizard. We started with simple solutions like power cycling the decoder and performing a factory reset. If these steps didn’t resolve the issue, we recommended trying a manual installation by accessing the installation menu on your decoder and manually inputting satellite parameters.

We also discussed tips and troubleshooting advice such as using the DStv Now mobile app as a virtual remote control for easier navigation during setup. Additionally, contacting DStv customer support can provide further assistance if needed.

To recap:

  1. Power cycle your decoder or perform a factory reset.
  2. Try manual installation by accessing the settings menu on your decoder.
  3. Input satellite parameters manually in case of persistent issues.
  4. Reboot your device after completing any changes made during manual installations.
  5. Use additional resources like DStv Now application which acts as an alternative remote controller.
  6. Contact DStv Customer Support for professional help.

By following these steps, you should be able to successfully clear out any lingering issues with the DStv Installation Wizard.

However, if you find that none of these methods work or require technical expertise beyond what is covered here, it may be best to seek assistance from professional DStv installers who are experienced in resolving complex problems related to decoder functionality.

Remember that clearing out the DStv Installation Wizard will allow uninterrupted access, so make sure to follow all instructions carefully before proceeding. Enjoy watching!


  1. https://dstvinstallationssa.co.za/how-to-clear-dstv-installation-wizard/
  2. https://dstvinstallationssa.co.za/dstv-installation-wizard/
  3. https://imveloawards.co.za/how-to-get-rid-of-installation-wizard-on-dstv/

Latest Answers to Questions