How To Divert Calls On Telkom

Quick Summary

This blog post provides a comprehensive guide on how to divert calls on Telkom. It covers various Telkom calling features, including call forwarding, voicemail, call blocking, speed dial, urgent call, call waiting, and CLIR. The post includes step-by-step instructions and activation/deactivation codes for each feature, ensuring that readers can effectively manage their calls and stay connected while away from the office.


Diverting calls on Telkom can be a useful feature for managing your communication effectively. Whether you’re away from the office or simply want to redirect incoming calls, knowing how to divert calls on Telkom is essential. In this blog post, we will explore various calling features offered by Telkom and provide step-by-step instructions on activating and deactivating call forwarding. We’ll also cover other helpful features such as voicemail, blocking unwanted calls, speed dialing, urgent call options, call waiting functionality, and CLIR (Calling Line Identity Restriction). By the end of this article, you’ll have all the information you need to stay connected with family members or business partners while ensuring that important phone conversations are never missed.

Let’s dive into understanding these calling features in detail!

Understanding Telkom Calling Features

Telkom offers a range of calling features that can help you stay in control of your communication. These features are designed to enhance the functionality and convenience of your Telkom landline service. By understanding these calling features, you can effectively manage incoming calls and ensure that important messages reach you even when you’re away from the office.

Call Forwarding

One key feature offered by Telkom is call forwarding. This allows you to redirect incoming calls to another number, such as your cell phone or voicemail box. Call forwarding comes in handy when you need to be reachable at all times or if there’s an urgent matter that requires immediate attention.


Another useful feature is voicemail, which enables callers to leave voice messages for later retrieval. With voicemail activated on your Telkom line, missed calls will no longer result in missed opportunities or important information being lost.

Call Blocking

Call blocking is yet another valuable tool provided by Telkom. It allows users to block unwanted calls from specific numbers so they don’t disturb their peace or waste their time with unsolicited telemarketing pitches.

Speed Dial

Speed dialing simplifies making frequent outgoing calls by assigning certain numbers (such as family members’ contact details) a speed dial code for quick access without having to manually enter each digit every time.

Urgent Call

The “urgent call” function lets callers indicate the urgency level of their message before leaving it on your answering machine – this way; critical matters receive prompt attention while less pressing issues wait until convenient moments arise during busy periods throughout any given day!

Call Waiting

Managing multiple conversations simultaneously becomes easier with call waiting enabled – allowing one conversation put ‘on hold’ temporarily while attending other ongoing discussions concurrently instead!

CLIR (Calling Line Identity Restriction)

Lastly but not leastly CLIR (Calling Line Identity Restriction), provides privacy-conscious individuals who wish anonymity whilst placing outbound telephone communications ability restrict revealing personal identification data associated originating caller ID display recipient party receiving end device screen displays upon receipt inbound ringing signal alert.

Effectively managing calls is crucial for staying connected with family, friends, and business partners. By utilizing Telkom’s calling features such as call forwarding, voicemail, call blocking, speed dialing, urgent call functionality.

Activating and Deactivating Call Forwarding

Call forwarding is a useful feature provided by Telkom that allows you to redirect incoming calls from your landline to another number, such as your cell phone. This can be particularly helpful when you are away from the office or unable to answer calls on your landline.

Activating Call Forwarding

  1. Pick up the receiver of your Telkom landline phone.
  2. Dial *21* followed by the destination number where you want calls forwarded immediately (e.g., *21*0821234567#).
  3. Press the “Send” button or wait for confirmation tone indicating successful activation.
  4. Hang up the receiver.

Deactivating Call Forwarding

  1. Pick up the receiver of your Telkom landline phone.
    • To deactivate immediate call forwarding (*21#), dial #21#, then press “Send.”
    • To cancel all types of active forwardings (#002#), simply dial #002#, then press “Send.”
  2. Wait for confirmation tone indicating successful deactivation.
  3. Hang up the receiver.

Activation and deactivation codes for different types of call forwardings:

Using Voicemail

Voicemail is a convenient feature offered by Telkom that allows callers to leave messages when you are unable to answer your phone. It ensures that you never miss important calls and provides a way for people to reach out even if you’re unavailable at the moment.

Activation Code:

To activate voicemail on your Telkom landline, simply dial *64# from your telephone keypad. This will immediately divert incoming calls to voicemail when unanswered or busy.

Deactivation Code:

If you no longer wish to use voicemail, dial #64# from your Telkom landline. This will deactivate the call forwarding feature and allow all incoming calls directly through without being diverted.

Benefits of using Voicemails:

  1. Never Miss Important Calls: With voicemails enabled, callers can leave detailed messages about their purpose of calling so that nothing slips through the cracks.
  2. Stay Connected Even When Unavailable: Whether it’s during meetings or while away from home, having access to voice messages keeps communication channels open.
  3. Convenient Access Anytime: You can listen back and retrieve any missed message whenever suits best for you – be it later in the day or week!
  4. Personalized Greetings: Customize greetings according to specific instructions like “leave contact details”, “urgent matter”, etc.
  5. Privacy Control: By enabling caller ID display option, you have control over who leaves what kind of information as well as maintaining privacy.

By activating this useful service provided by Telkom, users can ensure they stay connected with family members, friends, and business partners even when they cannot personally attend every single call received on their landlines.

Blocking Calls

Unwanted calls can be a nuisance and disrupt our daily lives. Fortunately, Telkom provides the option to block these unwanted calls, giving you more control over your communication. Here’s some information on how to block calls on Telkom landlines.

Activating Call Blocking

To activate call blocking on your Telkom line, follow these steps:

  1. Pick up your telephone receiver and wait for a dial tone.
  2. Dial *60# followed by the phone number of the person or organization that you want to block.
  3. Press # after entering the desired phone number.
  4. You will hear an announcement confirming that call blocking has been activated successfully.

It is important to note that once you have blocked someone using this method, they will not be able to reach you from their end either.

Deactivating Call Blocking

If at any point in time you wish to deactivate call blocking and allow incoming calls from previously blocked numbers again, simply follow these steps:

  1. Pick up your telephone receiver and wait for a dial tone.
  2. Dial #60#.
  3. You will receive confirmation through an automated message stating “Call Block Deactivated”.

By following these simple activation and deactivation codes provided above (#60#), managing unwanted callers becomes hassle-free with just a few button presses!

Remember though; while this feature helps reduce disturbances caused by certain individuals or organizations who may repeatedly contact us against our wishes – it does not guarantee complete protection as there are ways around such blocks (e.g., calling from different numbers). However, it still serves as an effective tool in minimizing disruptions caused by persistent telemarketers or other unwelcome contacts.

Stay tuned for more helpful tips about managing telecommunications services effectively!

Speed Dial

Speed dial is a convenient feature offered by Telkom that allows you to assign specific phone numbers to certain keys on your telephone keypad. This way, instead of manually dialing the entire number each time, you can simply press one key and quickly connect with your desired contact. Setting up speed dial on Telkom is easy and can save you valuable time when making frequent calls.

Setting up Speed Dial on Telkom

  1. Pick up your landline phone receiver.
  2. Press *51* followed by the position (from 0-9) where you want to store the number.
  3. Enter the full telephone number including area code for the person or business contact that will be assigned to this particular speed-dial slot.
  4. Press #.

For example, if you want to assign “John Doe” at 0123456789 as Speed Dial position 5, you would enter *51*5*0123456789#.

Once completed successfully, whenever you wish to call John Doe in the future using his assigned speed-dial slot (in this case Position 5), all it takes is pressing the ‘Position’ button (‘5’) without having to remember or input their complete phone number every single time.

It’s important not only for saving precious seconds but also ensuring accuracy while calling frequently dialed contacts.

Remember that if there are already existing numbers stored in other positions within your current list of saved speed dials, adding new ones may overwrite them unless they have been cleared previously.

By utilizing this handy feature provided by Telkom – setting up personalized shortcuts through its speedy functionality – managing multiple connections becomes more efficient than ever before!

So go ahead and take advantage of this useful tool! Set up those essential contacts today so next time around connecting with friends, family members, colleagues, and business partners becomes just a click away!

Activation Code

Telkom speed dial feature can be activated by using the following code: *51*position*DN#.

Replace ‘position’ with a number from 0 to 9, and ‘DN’ with the full telephone number including area code of your desired contact.

For example, to activate speed dial at position 3 for “Jane Smith” at 0831234567, you would enter *51*3*0831234567#.

Urgent Call

The urgent call feature is a useful calling option provided by Telkom. It allows you to make an important or emergency call even when your line has been restricted for outgoing calls due to non-payment.

Activation Code:

To activate the urgent call feature on your Telkom landline, simply dial *67* followed by the desired phone number and then press the “Call” button. This will allow you to bypass any restrictions and connect with the intended recipient immediately.

Deactivation Code:

To deactivate this feature, all you need to do is dial #31# before making a regular phone call. This will ensure that subsequent calls are not treated as urgent calls anymore.

It’s important to note that while using this service can be convenient in emergencies, it should only be used sparingly and genuinely during critical situations where immediate communication is necessary. Misusing or overusing this facility may result in additional charges or penalties from Telkom.

By utilizing the activation code mentioned above, users can quickly establish connections without being hindered by temporary limitations placed on their lines due to payment issues.

Call Waiting

Call waiting is a useful feature provided by Telkom that allows you to receive incoming calls while you are already on another call. This ensures that you never miss an important call, even if you are engaged in a conversation.

Activating Call Waiting

  1. Lift the receiver and listen for the dial tone.
  2. Dial *43# and wait for confirmation tones or messages indicating successful activation of call waiting.

Once activated, whenever someone tries to reach out to you while you’re already on a phone call, they will hear a brief ringtone instead of being redirected straight to voicemail or receiving an engaged signal.

Deactivating Call Waiting

  1. Lift the receiver and listen for the dial tone.
  2. Dial #43# followed by pressing the “Send” button (or just hang up).

By deactivating call waiting, you can ensure that you are not disturbed with additional calls during ongoing conversations. Reactivating the service can be done by following the activation procedure mentioned above.

It is important to manage call waiting based on personal preferences and availability throughout the day. Some people might prefer uninterrupted communication flow, while others may require more privacy depending on individual circumstances.

CLIR (Calling Line Identity Restriction)

CLIR, or Calling Line Identity Restriction, is a calling feature offered by Telkom that allows you to make calls with your identity restricted. When this feature is activated, the person receiving your call will not be able to see your phone number displayed on their caller ID.

Explanation of CLIR Feature:

The CLIR feature provides an added layer of privacy and anonymity when making phone calls. It can be particularly useful in situations where you do not want the recipient to know who is calling them. By activating CLIR, you have control over whether or not your telephone number appears on the receiver’s end.

How to Make a Call with Identity Restricted:

To make a call with identity restriction using Telkom:

  1. Dial *31* followed by the destination number.
  2. For example: If you are dialing 012-345-6789, then dial *31*0123456789

  3. Press “Call” or wait for it to automatically connect.

By following these steps and prefixing “*31*” before entering the desired contact’s telephone number, your outgoing call will have its Caller ID hidden from being displayed at their end.

It’s important to note that some recipients may have settings enabled on their phones which prevent anonymous callers from reaching them; therefore they might reject such incoming calls if they don’t recognize any visible identification associated with it.

Remember! If there are specific numbers that should always display as normal instead of having their identities restricted through this service – like emergency services helplines – please ensure those exceptions aren’t affected while enabling general restrictions.

Diverting Telkom Landline Calls to a Cell Phone

If you’re away from your Telkom landline and want to ensure that you don’t miss any important calls, diverting them to your cell phone is a convenient option. Here’s a step-by-step guide on how to divert calls from your Telkom landline to a cell phone:

Step 1:

Pick up the receiver of your Telkom landline telephone.

Step 2:

Dial *72 followed by the area code and mobile number where you want the calls diverted. For example, if the mobile number is 0821234567, dial *72821234567.

Step 3:

Wait for confirmation tone or message indicating that call forwarding has been activated successfully.

That’s it! Now all incoming calls will be automatically forwarded from your Telkom landline telephone directly to the designated cell phone number. You can now stay connected even when you are not near your office or home phone.

To deactivate call forwarding and stop diverting calls:

Option A:

Option B:

Please note that there may be charges associated with using this service depending on your Telkom plan and contract agreement. It is recommended to check with Telkom customer support regarding any applicable fees before activating call forwarding features to your cell phone.

By following these simple steps, you can ensure that you never miss an important call while away from your normal telephone. The diversion feature on Telkom makes it convenient to stay connected with family, friends, and business partners regardless of where you are.

Frequently Asked Questions

Question 1: How do I activate call forwarding on my Telkom landline?


To activate call forwarding on your Telkom landline, follow these steps:

  1. Pick up the receiver and listen for a dial tone.
  2. Dial *72 followed by the phone number you want to forward calls to. For example, if you want to divert calls to your cell phone with the number 1234567890, dial *721234567890.
  3. Wait for confirmation tones or a voice prompt indicating that call forwarding has been activated.

Question 2: How can I deactivate call forwarding on my Telkom landline?


To deactivate call forwarding on your Telkom landline, follow these steps:

Option A – Using USSD Code:

  1. Dial #21# from your telephone keypad

Option B – Manual Deactivation Method (if Option A doesn’t work):

Step-By-Steps Guide On how To Cancel Call Divert using USSD codes

Note: The above code is only applicable when there’s no answer after ringing four times.

Please note that deactivating this feature may vary depending upon different service providers; it’s always best practice checking their website or contacting customer support directly.

Question 3: Is there any cost associated with activating/deactivating calling features like voicemail and speed dial?


The activation of certain calling features such as voicemail and speed dial might be free while others could have charges involved. It is recommended reaching out directly through helpline numbers provided in order get accurate information regarding costs related queries.

These are some common questions about diverting calls on Telkom. If you have any other specific inquiries or need further assistance, feel free to contact Telkom customer support for more information.


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