How To Do A Sim Swap On Mtn

Quick Summary

This blog post provides a comprehensive guide on how to do a SIM swap on MTN in South Africa. It covers the step-by-step process using the USSD shortcode *135#, the questions you may encounter during the process, what to do if the SIM swap fails, how to upgrade to a new SIM card, and tips for a smooth experience. It also includes frequently asked questions to address common concerns.


A SIM swap is the process of replacing your current SIM card with a new one. This can be necessary for various reasons, such as when you want to keep your phone number but change your SIM card or when your existing SIM card is lost or stolen. In this blog post, we will provide you with a comprehensive guide on how to do a SIM swap specifically on MTN in South Africa.

Doing a sim swap allows you to retain all the services and benefits associated with your mobile network provider while using a new physical sim card. It’s an essential procedure that ensures uninterrupted connectivity and convenience for users who need to replace their old sims due to damage, loss, theft or upgrading devices.

In order to make the process easier for our readers, we have gathered information from reliable external sources which outline step-by-step instructions along with important considerations during the entire journey of doing an MTN Sim Swap.

What is a SIM swap?

A SIM swap, also known as a SIM card replacement, is the process of replacing your current SIM card with a new one. This can be necessary for various reasons such as loss or theft of your phone, damage to your existing SIM card, upgrading to a new device that requires a different type of SIM card, or simply wanting to change service providers while keeping the same phone number.

During a SIM swap on MTN in South Africa specifically, you will need to provide certain information and go through some verification steps before the old SIM gets deactivated and replaced by the new one. This ensures that only authorized individuals have access to their mobile services.

It’s important to note that when you do a SIM swap, the actual physical device (phone) remains unchanged; it’s just the small chip inside called the “SIM” which stores data like contacts, messages, etc., that gets swapped out. The purpose behind this process is primarily convenience – allowing users who want to keep their original cellphone numbers but switch devices without losing any saved data, services, bundles, and airtime associated with them.

Why would you need to do a SIM swap on MTN?

A SIM swap is the process of replacing your current SIM card with a new one. There are several reasons why you might need to do a SIM swap on MTN:

1. Lost or Stolen SIM Card:

If your current MTN SIM card has been lost or stolen, it is important to perform a sim swap as soon as possible. This will ensure that no unauthorized person can use your phone number and access any sensitive information linked to it.

2. Damaged or Faulty Sim Card:

Sometimes, due to wear and tear or other factors, your existing MTN sim card may become damaged or faulty. In such cases, doing a sim swap will allow you to continue using the same phone number without any interruptions in service.

3. Upgrading Your Device:

When upgrading from an older device model (e.g., 3G) to newer technology like LTE/4G, you may be required by network providers including MTN, to change out their old sims for compatibility purposes.

It’s worth noting that performing a successful sim swap only requires having accurate personal details associated with your account and providing correct answers during the verification process. MTN takes security seriously, and they have implemented measures like answering security questions correctly before allowing a SIM swap. This ensures only authorized individuals can carry out this procedure on their accounts.

By understanding when and why you might need to do a sim swap, you’ll be better prepared for this process should the need arise.

How to do a SIM swap on MTN using the USSD shortcode *135#

If you are an MTN customer in South Africa and need to do a SIM swap, one of the most convenient ways is by using the USSD shortcode *135#. This method allows you to initiate and complete the process directly from your mobile device. Here’s how:

Step 1: Dial *135# on your phone

To start the SIM swap process, simply dial *135# on your mobile device. This will bring up a menu with various options.

Step 2: Select “SIM Swap”

From the menu options displayed after dialing *135#, select or enter ’98’ for “Services” (this may vary depending on any updates made by MTN). Then choose option ‘7’ for “SIM Swap”.

Step 3: Follow prompts and provide necessary information

Once you have selected “SIM Swap”, follow any additional prompts that appear on your screen. You will be asked to provide certain information such as:

Note that these questions may vary slightly based upon changes implemented by MTN. Make sure all details provided are accurate as they will be used during verification processes.

Step 4: Complete security checks

During this step, it is important to answer all security questions correctly in order for successful completion of the sim-swap request. Some common examples include:

Please note that if incorrect answers are given three times consecutively, the account might get blocked temporarily i.e., for thirty days before another attempt can be made at doing so again.

After completing these steps successfully, you will receive a confirmation message indicating that your SIM swap request has been received and is being processed. The new MTN SIM card should be activated within 24 to 48 hours, although it may take longer in some cases.

If you encounter any issues or have questions during the process, don’t hesitate to contact MTN customer support for immediate assistance. They are available via phone call or through their website’s live chat feature.

Remember: It is important to ensure all information provided during the sim-swap process is accurate and up-to-date as this helps prevent delays or complications with activating your new SIM card.

Note: The steps mentioned above are based on using the USSD shortcode *135# for doing a SIM swap on MTN in South Africa. Please refer to official sources such as the MTN website or contact their customer support directly if there are any changes made by them regarding this procedure.

Questions you may encounter during the SIM swap process

When going through the SIM swap process on MTN, there are several questions that you may be asked to answer. These questions help verify your identity and ensure that only authorized individuals can carry out a SIM swap. Here are some of the common questions you might come across:

1. What is your legal name?

You will need to provide your full legal name as it appears on official documents.

2. What is your MTN cellphone number?

This question verifies that you have access to the phone number associated with the current SIM card.

3. How long have you been using this particular MTN SIM card?

The purpose of this question is to confirm how familiar or experienced you are with using an MTN connection.

4. What is your ID number?

Providing accurate identification information helps establish ownership and prevent unauthorized swaps.

5. Why do you want to perform a sim swap?

Indicate whether it’s due to loss, theft, damage, or upgrading devices.

6. What happens if I fail security questions three times in a row?

If for any reason, such as forgetting answers or providing incorrect information repeatedly while attempting a sim-swap, you fail these security checks three consecutive times, the system automatically blocks further attempts at performing a sim-swap for thirty days. This measure ensures protection against fraudulent activities by preventing unauthorized persons from gaining control over someone else’s mobile account.

7. Are there additional verification steps required after answering these initial set of queries?

Yes, in certain cases where more stringent measures apply, such as when dealing with high-value contracts, a customer service representative could contact customers directly via telephone call to conduct voice recognition tests before proceeding.

It’s important to note that failing multiple security checks consecutively raises suspicion, and contacting customer support would be advisable should one find themselves unable to complete their desired action.

These are just some examples of the questions you may encounter during a SIM swap on MTN. It’s essential to provide accurate and truthful answers to ensure a smooth process. If you have any concerns or difficulties, it is recommended that you contact MTN customer support for assistance.

Remember, the purpose of these security measures is to protect your account from unauthorized access and maintain the integrity of your mobile connection with MTN.

What to do if the SIM swap process fails

If you encounter any issues during the SIM swap process on MTN, there are a few steps you can take to resolve them. Here’s what you should do if the SIM swap process fails:

1. Double-check your information

Ensure that all the details provided during the SIM swap request are accurate and up-to-date. Any incorrect or incomplete information may cause complications in completing the process successfully.

2. Contact customer support

If your initial attempt at a SIM swap is unsuccessful, it is recommended to reach out to MTN customer support for assistance. They will be able to guide you through troubleshooting steps and provide further instructions based on your specific situation.

3. Visit an MTN store

In some cases, visiting an authorized MTN store might be necessary when facing difficulties with a failed sim card replacement online or via USSD shortcode *135#. The staff at these stores have expertise in handling such situations and can assist with resolving any technical issues related to your account or device.

4. Check network coverage

Poor network connectivity could also lead to the failure of a SIM swap. Ensure that you have a strong signal strength before attempting another sim swap.

5. Be patient

Sometimes system errors occur which result in failures. In this case, wait for some time and then try again later.

Remember, it’s important not to panic if things don’t go smoothly initially as there are various reasons why a sim card replacement may fail temporarily – from technical glitches within their systems due to high traffic volumes, to inaccurate data entry, etc. MTN has dedicated teams who work tirelessly behind-the-scenes ensuring smooth operations, so rest assured they’ll help get everything sorted out promptly.

How to upgrade to a new SIM card on MTN

If you are an MTN customer and want to upgrade your current SIM card, whether it’s because of damage or simply wanting the latest technology, here is a step-by-step guide on how to do so.

1. Visit an MTN store:

2. Request a new SIM card:

3. RICA registration:

Before activating and using any mobile network service provider’s services in South Africa, including upgrading or replacing their Sim cards customers must register (RICA) by providing certain personal information such as full name, ID number, etc. This process can be done online through USSD code *135*4# which allows users to complete Rica Registration without visiting stores.

4. Activate and insert the new SIM card:

5. Update contact details:

Once activated successfully, you may need to update contacts saved under old phonebook entries onto this newer version. This ensures seamless transition between two different versions while retaining all important data stored within them.

6. Test connectivity:

After completing these steps, it’s recommended testing out functionality by making calls, sending messages, and browsing the internet to ensure everything works fine.

It is worth noting that there might be additional requirements depending on specific circumstances. For example, if the original documents used during initial RICA registration have changed since then, it is important to bring along updated documents for verification purposes.

By following these steps, you can easily upgrade your SIM card on MTN and continue enjoying their services with the latest technology.

Tips for a Smooth SIM Swap Experience

Doing a SIM swap on MTN can be an important process, whether you’re changing your phone or replacing a lost or stolen SIM card. To ensure that the transition is seamless and hassle-free, here are some tips to keep in mind:

1. Verify Your Information

Before initiating the SIM swap process, make sure all your personal information with MTN is accurate and up-to-date. This includes details such as your legal name, ID number, cellphone number associated with the account, and any other relevant information.

2. Backup Contacts and Messages

It’s always wise to backup your contacts and messages before starting the sim swap procedure. You can save them onto another device or use cloud-based platforms like Google Drive or iCloud to store this data securely.

3. Answer Security Questions Correctly

During the sim swap process on MTN using *135#, you may encounter security questions related to previous activities on your account (e.g., last recharge amount). Ensure that you answer these questions accurately within three attempts; otherwise, your account will be disabled for 30 days.

4. Be Prepared With Required Documents

Depending upon local regulations, you might need certain documents while doing Sim Swapping. Make sure you have those ready beforehand.

5. Contact Customer Support if Needed

If at any point during the sim swapping process you face difficulties or issues arise, it’s best practice to reach out to customer support of MTN immediately. They would provide necessary guidance and assistance required.

By following these tips when performing a SIM swap on MTN South Africa network provider, you’ll increase the chances of having a smooth experience throughout the entire process.

Frequently Asked Questions

Can I do a SIM swap without the old SIM card?

No, in order to perform a SIM swap on MTN, you will need your current or old SIM card. The purpose of a sim swap is to replace your existing sim with a new one while retaining your phone number and account details.

How long does the SIM swap process take?

The duration of the sim swap process can vary depending on various factors such as network congestion and verification procedures. Generally, it takes around 24 hours for the new sim card to be activated after completing all necessary steps.

What happens if I fail the security questions during the SIM Swap?

If you fail to answer any of the security questions correctly during an attempted Sim Swap three times consecutively, MTN’s system will block further attempts for 30 days. It is important that you provide accurate information when going through this process.

Can I keep my phone number after doing a Sim Swap?

Yes! One of the main reasons people opt for performing a Sim Swap is so they can retain their original mobile phone number even though they are changing their physical sim card. This allows you to maintain your contacts and avoid the hassle of informing everyone about a new number. You can easily keep using your phone number after a successful SIM swap on MTN in South Africa.

Will I lose my existing bundles, services, and airtime discounts after a Sim Swap on MTN?

No, you will not lose any existing bundles, services, or airtime discounts when performing a Sim Swap on MTN in South Africa. Your account details, including active bundles and services, will be transferred to the new sim, so when the swap process completes, everything should remain the same as you had it before the process started.

Can I save my contacts and messages before the SIM swap?

Yes, it is suggested to save all important contact information and messages onto another device or save them to a backup platform before proceeding with the SIM swap process. This will ensure that you do not lose any important information during the swap and can easily restore it onto the new sim immediately after the process is completed.

What should I do if I encounter any issues during the SIM swap process?

If you encounter any issues or difficulties while performing a sim swap on MTN, it is recommended to contact their customer support for immediate assistance. They will be able to guide you through the process and resolve any problems that may arise.

Can I do a SIM swap online or do I need to visit a store?

MTN offers both options for doing a Sim Swap – either visiting an MTN store in person or completing the process online. You can choose whichever method is more convenient for you.

Is there a fee for doing a sim swap on MTN?

Yes, there is a fee for performing a SIM Swap on MTN in South Africa. The exact fee may vary, so it is recommended to visit their website or contact customer service to find out the most up-to-date fee information before proceeding with your sim swap request.

Can I do a sim swap if my sim card is damaged or not working properly?

If your current sim card is damaged or not working properly, you can do a sim swap on MTN in South Africa. However, it’s important to note that if the damage is in relation to signal service problems, you should first try troubleshooting steps like cleaning the sim or checking network settings. If those steps don’t work, and if your device is supported by newer sim microchip technology (MTN currently uses 3FF microchips), you can do a SIM Swap at a nearest store or an authorized retailer.


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