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How To Get Telkom Puk Number?

Quick Summary

In this blog post, we will explore how to obtain a Telkom PUK number. We will discuss different methods, such as contacting Telkom customer support, retrieving the PUK number through a My Telkom account, or visiting a Telkom store. Additionally, we will address frequently asked questions about PUK numbers and provide helpful information for Telkom users.


Welcome to Answerly, your go-to source for answering common questions. In this blog post, we will be addressing a frequently asked question about how to get a Telkom PUK number. If you’ve ever found yourself locked out of your phone due to entering the wrong PIN code multiple times, then you’ll need a Personal Unlocking Key (PUK) number from Telkom.

In the following sections, we will explore what exactly is a PUK number and why it’s important. We’ll also provide step-by-step instructions on how you can obtain your Telkom PUK number through various methods such as contacting customer support or using their online services like My Telkom account. Lastly, we have included some commonly asked questions related to getting a PUK number that might help clarify any doubts or concerns you may have.

So let’s dive in and find out everything there is to know about obtaining your very own Telkom PUK Number!

What is a PUK number?

A Personal Unlocking Key (PUK) number is a unique code that helps unlock your SIM card if it becomes locked due to entering the wrong PIN multiple times. Every SIM card has its own PUK number, which acts as an additional layer of security for your mobile device.

When you purchase a new Telkom SIM card, it comes with both a PIN and PUK number. The PIN (Personal Identification Number) protects access to your phone’s features and functions, while the PUK allows you to unblock or reset the PIN in case you forget it or enter incorrect codes too many times.

It’s important not to confuse the terms “PIN” and “PUK.” While they are related, they serve different purposes. Your initial default PIN can be changed by yourself at any time but should always remain confidential since anyone who knows this four-digit code could potentially gain unauthorized access to your device.

On the other hand, if someone enters an incorrect PIN three consecutive times on their Telkom SIM card without successfully unlocking it using their correct credentials afterward – such as fingerprint recognition or pattern lock – then automatic protection mechanisms will activate within seconds rendering further attempts futile until intervention from either customer support services provided by network operators like Telkom South Africa Limited themselves via call centers staffed 24/7 throughout most regions nationwide where coverage exists; alternatively visiting one of our retail outlets would also suffice depending upon personal preference convenience factors involved hereabouts.

Why do you need a PUK number?

A Personal Unlocking Key (PUK) is a unique code that is associated with your SIM card. You may need to use the PUK number in certain situations, such as:

1. PIN Lockouts:

If you enter an incorrect PIN multiple times, your SIM card will become locked and require the PUK number to unlock it.

2. Lost or Stolen Devices:

In case your mobile device gets lost or stolen, it’s important to protect any personal information stored on the SIM card by locking it using the PUK code.

3. Changing Mobile Networks:

When switching from one network provider to another while keeping your existing phone number, there might be instances where you’ll have to provide the new network operator with your current Telkom PUK code for authentication purposes during porting processes.

4. Troubleshooting Network Issues:

Occasionally, if you encounter issues like no service or inability to make calls despite having signal bars on display; contacting customer support who may ask for verification through providing them with relevant details including but not limited – IMEI/ICCID numbers alongside of course- The all-important 8-digit long secret key known only between yourself & telco called “Personal Unblocking Code” which can help resolve connectivity problems related specifically towards unlocking access restrictions imposed upon individual subscriber accounts due various reasons ranging anywhere starting off simple things like entering wrong pin codes too many times leading up more complex scenarios involving security breaches etcetera.

How to get a Telkom PUK number

Option 1: Contact Telkom customer support

If you find yourself in need of a PUK (Personal Unlocking Key) number for your Telkom SIM card, one option is to contact the Telkom customer support team. They will be able to assist you with retrieving your PUK number.

To reach out to their customer support, you can dial 10210 from any mobile phone or landline within South Africa. Once connected, explain that you require assistance with obtaining your PUK code and provide them with the necessary details such as your name and account information. The representative will guide you through the process and provide you with the required information.

Option 2: Retrieve PUK number through MyTelkom account

Another convenient way of getting hold of your Telkom SIM card’s Personal Unlocking Key (PUK) is by accessing it through the “MyTelkom” online portal. Here are the steps to retrieve it:

  1. Visit https://apps.telkom.co.za/access-manager/protected/view/mytelkom
  2. If you are already registered, enter your login credentials. Otherwise, click the register button at the bottom right corner to create an account.
  3. After logging into “MyTelkom,” navigate to the profile section where all personal information, including PUK numbers, would be available under the security settings tab.

Option 3: Visit a Telkom store

In case contacting customer service or using an online platform isn’t feasible for some reason, you have another alternative which involves visiting the nearest Telkom outlet/store. The staff there should be able to help resolve issues regarding the retrieval of SIM card-related information like providing new PIN codes, including PUK numbers. They may ask a few questions for ownership verification before proceeding further, so make sure to carry valid identification documents along when visiting.

Remember that having an accessible copy of this key handy could save time in the future if you ever encounter a similar situation again.

Frequently Asked Questions

What is a PUK number?

A Personal Unlocking Key (PUK) number is a unique code provided by your mobile network operator to unlock and reset the PIN of your SIM card. It is used when you enter an incorrect PIN multiple times, resulting in the SIM being locked.

How do I know if I need a PUK number?

You will need a PUK number if you have entered an incorrect PIN three or more times consecutively on your mobile device. When this happens, your SIM card gets blocked for security reasons, and you will be prompted to enter the PUK code to unblock it.

Can I get my PUK number online?

Unfortunately, Telkom does not provide options for obtaining the PUK numbers online through their website or self-service tools. The recommended methods are contacting customer support or visiting one of their stores.

How long does it take to get a PUK number from Telkom?

The time taken may vary depending on factors such as call volume at customer support centers or store availability during peak hours. However, typically customers can expect assistance with retrieving their PUK number in a reasonable timeframe.


  1. https://rica.telkom.co.za/
  2. https://www.telkom.co.za/help-guide
  3. https://apps.telkom.co.za/access-manager/protected/view/mytelkom

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