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How To Load Electricity On Hexing Prepaid Meter?

Quick Summary

This blog post provides a comprehensive guide on how to load electricity on a Hexing prepaid meter. It covers two methods – using a token and loading electricity via the keypad – and includes tips for troubleshooting common issues. The post also offers additional recommendations for effective management of prepaid meters and addresses frequently asked questions related to Hexing prepaid meters.


The Hexing prepaid meter is a popular choice for many households in South Africa. It operates on a pay-as-you-go system, allowing users to purchase electricity credits in advance and load them onto the meter using tokens or codes. This blog post aims to provide you with a comprehensive guide on how to load electricity on your Hexing prepaid meter.

Using a prepaid meter has several benefits, including better budgeting and control over your electricity usage. With this system, you can monitor your consumption more closely and avoid any surprises when it comes time to pay your bill.

Before we dive into the process of loading electricity onto your Hexing prepaid meter, there are some important steps that need to be taken beforehand. Let’s explore these preparations in detail before moving forward.

Understanding Hexing Prepaid Meters

Hexing prepaid meters are a popular choice for many households and businesses in South Africa. These meters operate on a pay-as-you-go system, allowing users to purchase electricity credits in advance and load them onto the meter using tokens or codes.

The way these prepaid meters work is quite simple. When you buy electricity from your provider, they will issue you with a unique token or code that represents the amount of electricity purchased. This token contains encrypted information about your specific meter and the amount of credit it should receive.

To load this credit onto your Hexing prepaid meter, simply follow the instructions provided by your electricity provider. Typically, there are two methods available – loading via a physical token or entering a code directly into the keypad on the meter itself.

Using Tokens

Using tokens involves physically inserting them into designated slots on your Hexing prepaid meter. The device then reads and processes this information to update its balance accordingly. On some newer models, however, manual entry through keypads has become more common as well.

Now let’s talk about why so many people choose to use Hexing prepaid meters:

1) Better Budget Control

One significant advantage of having a prepayment system like Hexing is improved budget control over energy consumption costs. By purchasing only what you need upfront instead of receiving monthly bills based on estimated usage, you can better manage how much money goes towards powering up appliances at any given time. This helps prevent unexpected high bills due to excessive power usage during peak hours when rates may be higher than usual.

2) No Surprises

With traditional post-paid systems where billing occurs after consuming energy, there’s always an element of uncertainty regarding final charges until invoices arrive each month. However, with Hexing prepaid meters, users know exactly how much their next top-up would cost before making payments online/offline and thus eliminating surprises associated with fluctuating utility rates.

3) Convenience

Hexing prepaid meters offer convenience in terms of payment options and flexibility. You can easily purchase electricity credits from various outlets, including online platforms, mobile apps, or physical vendors. This means you don’t have to worry about visiting a specific location or waiting for bills to arrive before making payments.

4) Energy Monitoring

Another benefit is the ability to monitor your energy consumption more closely. With Hexing prepaid meters, users often gain access to real-time data on their usage patterns, allowing them to make informed decisions regarding power-saving measures and reducing wastage.

In conclusion, understanding how Hexing prepaid meters work provides valuable insights into managing your electricity expenses effectively. The benefits of using these devices include better budget control, no surprises when it comes time for billing cycles, convenient payment methods such as purchasing tokens through different channels like mobile applications/online portals/offline stores, and improved monitoring capabilities that empower consumers with knowledge about their energy habits.

Preparing to Load Electricity

Before loading electricity onto your Hexing prepaid meter, it is important to take a few steps to ensure a smooth and successful process. By gathering the necessary information, checking your balance, ensuring sufficient funds, and following any specific instructions provided by your electricity provider, you can avoid potential issues or delays.

1. Gathering Necessary Information:

Start by collecting all the relevant information that may be required during the loading process. This typically includes:

  • Meter Number: Locate and make note of your Hexing prepaid meter number. It is usually displayed on the front panel of the meter.
  • Customer Account Details: Keep handy any account numbers or customer identification details associated with your electricity supply.

Having this information readily available will save time when navigating through menus or entering data into keypads later in the process.

2. Checking Balance:

It’s essential to know how much credit remains on your Hexing prepaid meter before attempting to load more electricity credits onto it. To check for an updated balance:

  1. Press *100# followed by “Enter” using either method described below (token entry/keypad).
  2. The display should show you current credit remaining along with other related details such as tariff rates if applicable.
  3. Make sure there are enough funds left for desired usage period; otherwise top-up accordingly beforehand.

3. Ensuring Sufficient Funds:

To successfully load new credits onto a Hexing prepaid meter, you must have adequate funds available. This means purchasing tokens from authorized vendors, such as local supermarkets, fuel stations, banks, and online platforms. The amount needed depends on personal consumption habits, tariff structure, and anticipated duration until the next recharge. It’s advisable not to wait till the last minute to prevent unexpected power outages due to insufficient balances.

4. Follow Specific Instructions From Your Electricity Provider:

Different utility companies might have their own unique procedures, dial codes, payment options, etc., so always follow guidelines given specifically pertaining to your electricity provider. They may provide specific instructions on how to load credits onto a Hexing prepaid meter, including any additional steps or codes that need to be entered.

By taking these preparatory measures before attempting to load electricity onto your Hexing prepaid meter, you can ensure a smooth and hassle-free experience. Remember: having the necessary information at hand, checking your balance regularly, maintaining sufficient funds, and following the guidelines provided by your utility company are key factors in successfully loading electricity credits onto a Hexing prepaid meter.

Method 1 – Loading Electricity Using a Token

Step-by-step guide on loading electricity using a token:

  1. Obtain the token:

    • Contact your electricity provider to purchase an electricity credit/token.
    • Provide them with your meter number and any other required information.
    • Make payment for the desired amount of electricity credits.
  2. Receive the token:

    • Once you have made payment, your electricity provider will provide you with a unique code known as a “token.”
  3. Enter the token into the Hexing prepaid meter:

    Note: The process may vary slightly depending on your specific model of Hexing prepaid meter.

    1. Locate and access the keypad or display panel on your Hexing prepaid meter.
    2. On some models, there might be dedicated buttons labeled “Token” or similar options that allow easy inputting of tokens directly from keypads without additional steps; refer to user manual if unsure about this feature availability.
    3. If prompted by instructions displayed on-screen (if applicable), press any button to wake up/activate/display screen before proceeding further.
    4. Enter each digit carefully following these general steps:
      1. Use arrow keys/buttons provided in order navigate through different digits positions such as hundreds, tens, etc. until reaching the correct position where the next character should go.
      2. Press the corresponding numeric key/button once reached the right place.
      3. Repeat the above two sub-steps till all characters are entered correctly.
    5. Once complete, press ‘Enter’/’OK’/similar confirmation option available after entering the last character/digit.
    6. Wait for validation: After successful entry, the system validates it against its database records; if valid, then the new balance is updated immediately; otherwise, an error message is shown indicating invalidity reasons like wrong format, duplicate usage attempt, etc.
    7. Confirmation & New Balance Displayed: Upon successful validation, newly loaded units/balance gets reflected instantly along with the previous one (if not zero); this helps users keep track of their consumption and plan accordingly.
    8. Verify the new balance: Check your Hexing prepaid meter’s display to ensure that the newly loaded electricity credits are reflected accurately.

Note: It is important to enter the token correctly, as any errors may result in invalidating it or not loading the desired amount of electricity onto your meter. If you encounter any issues during this process, refer to troubleshooting tips provided by your electricity provider or seek assistance from them directly.

Method 2 – Loading Electricity via the Keypad

Loading electricity on a Hexing prepaid meter can also be done directly through the keypad. This method allows users to enter a specific code to load their desired amount of electricity onto the meter. Here is a step-by-step guide on how to do it:

  1. Locate and access your Hexing prepaid meter’s keypad.

    The keypad is usually located near or integrated into the front panel of the meter.

  2. Press any button on the keypad to wake up or activate its display.

    This will ensure that you have control over entering codes and loading electricity.

  3. Enter your unique code using numerical buttons.

    Your unique code may consist of digits, which are provided by your electricity provider when purchasing credits for your prepaid account.

  4. Confirm and submit your entered code by pressing an “Enter” or “OK” button if available.

    Note: Some meters automatically process codes without requiring confirmation input from users; in such cases, proceed with caution as there might not be an opportunity for correction once submitted.

  5. Wait for verification message

    After submitting/entering a valid token/code, wait until you receive a verification message displayed either digitally (on-screen) or physically (through LED lights).

  6. Verify successful loading

    Once verified successfully, your new balance should reflect immediately after completing this process. If no changes occur within a few minutes, contact customer support helpline number mentioned at the backside/front side label/sticker attached with the Hexa pre-paid electric box/meter.

It’s important to note that each keystroke must be accurate while entering codes via keypads since even one incorrect digit could result in an unsuccessful credit transfer/loading attempt. Follow these steps carefully, and always double-check before confirming submission. This ensures smooth processing without encountering errors during transactions.

Remember, to avoid inconvenience, it’s recommended keeping track/checks regularly regarding remaining balances so timely recharging/topping-up becomes possible without any interruption in electricity supply.

Common Issues and Troubleshooting

Common issues when loading electricity on a Hexing prepaid meter:

1. Invalid Token Error:

  • This error occurs when the token entered is incorrect or has expired.
  • Double-check the token for any mistakes in entering it.
  • Ensure that you are using a valid, unused token provided by your electricity provider.

2. Low Credit Warning:

  • The low credit warning indicates that your balance is running low and may soon be depleted.
  • Take note of this warning to avoid being left without electricity supply.

3. Meter Display Not Responding:

  • If the display on your Hexing prepaid meter does not respond after inserting tokens or codes, there might be an issue with its functionality.
  • Check if there’s a power outage affecting other electrical appliances as well; if so, contact your utility company.

4. Power Outage After Loading Electricity:

  • In some cases, users may experience a temporary power outage immediately after loading new credits onto their meters.
  • This outage typically lasts only a few minutes but can vary depending upon local conditions.

Troubleshooting tips for resolving issues:

1. Verify Token Accuracy:

Double-check each digit of the token before inputting it into the meter keypad to ensure accuracy.

2. Check Balance Information:

If you receive a “low credit” notification despite recently purchasing additional units, verify whether funds have been deducted from the bank account/credit card used during the purchase process.

3. Contact Your Electricity Provider:

In case none of these troubleshooting steps resolve common problems encountered while trying to load electricity, reach out directly to the customer support team at your electricity provider.

Additional Tips and Recommendations

Monitoring electricity usage:

One of the advantages of using a Hexing prepaid meter is that it allows you to have better control over your electricity consumption. To make the most out of this feature, it’s important to monitor your electricity usage regularly. Keep track of how much energy you are consuming on a daily or weekly basis by checking your meter readings. This will help you identify any sudden spikes in usage and take necessary steps to reduce wastage.

Managing tokens effectively:

Tokens play a crucial role in loading electricity onto your Hexing prepaid meter. It’s essential to manage them effectively for uninterrupted power supply. Here are some tips:

  1. Purchase tokens in advance: Avoid running out of credits by purchasing new tokens before completely depleting the existing ones.
  2. Store token codes securely: Make sure to keep all token codes safe as they serve as proof-of-purchase for loaded units.
  3. Use tokens promptly: Tokens usually come with an expiry date, so ensure that you load them onto the meter within their validity period.

Understanding tariff structures:

Different tariffs may apply depending on factors such as time-of-use rates or peak/off-peak hours set by utility providers. Familiarize yourself with these tariff structures specific to your area or provider so that you can plan accordingly and optimize cost savings based on when energy prices are lower.

Seeking assistance from the electricity provider:

If at any point during the process, whether while loading credit or encountering issues with error codes, don’t hesitate to reach out for support from your respective electrical service provider directly through their customer helpline channels provided (phone call/email/website). They will be able assist further troubleshooting steps tailored specifically towards resolving problems related specifically associated with Hexing meters.

Frequently Asked Questions

Question 1: What is a Hexing prepaid meter?

A Hexing prepaid meter is an electricity meter that operates on a pay-as-you-go system. It allows users to purchase electricity credits in advance and load them onto the meter using tokens or codes. This type of meter provides better control over electricity usage and helps with budgeting.

Question 2: How do I check my balance on a Hexing prepaid meter?

To check your balance on a Hexing prepaid meter, you can follow these steps:

  1. Press the “#” key followed by “07” on the keypad.
  2. The display will show your remaining credit balance.

Alternatively, some meters may have specific buttons for checking balances labeled as “Balance,” “Info,” or similar terms. Refer to your user manual for instructions specific to your model.

Question 3: Can I load electricity on a Hexing prepaid meter without a token?

No, you cannot load electricity on a Hexing prepaid meter without a token. The token is a unique code that is used to transfer the purchased electricity credits onto the meter. Without a valid token, the meter will not accept the electricity load.


  1. https://askly.co.za/how-to-load-electricity-on-hexing-prepaid-meter/
  2. https://sabroadband.co.za/wp-content/uploads/2022/09/Recharger-Hexing-Prepaid-Meter-Manual.pdf
  3. https://straton.co.za/pre-paid/about/prepaid-meter-error-codes/

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