How To Remove Subscriptions On Vodacom

Quick Summary

This blog post provides a comprehensive guide on how to remove subscriptions on Vodacom. It covers step-by-step instructions for unsubscribing from different types of subscriptions, such as WASP services, V-Live services, and Add to Bill services. The post also includes answers to frequently asked questions and emphasizes the importance of checking subscriptions before canceling.


Welcome to Answerly, your go-to source for answers to common questions. In this blog post, we will be addressing a frequently asked question about how to remove subscriptions on Vodacom. Many customers often find themselves subscribed to various services and content without even realizing it. We understand the importance of managing these subscriptions efficiently and ensuring that you have control over what you are paying for.

In this comprehensive guide, we will provide step-by-step instructions on how Vodacom customers can easily unsubscribe from different types of subscriptions offered by the company. Whether it’s WASP services, V-Live services or Add to Bill services – we’ve got you covered! So let’s dive in and learn how you can take charge of your subscription management with ease.

Understanding Subscriptions on Vodacom

Vodacom offers various types of subscriptions to its customers, including WASP services, V-Live services, and Add to Bill services. It is important for users to understand these different subscription options and how they can manage or cancel them.

1. WASP Services:

WASP (Wireless Application Service Providers) are companies that provide content and services through SMS or MMS messages. These include things like ringtones, games, quizzes, horoscopes, news updates, etc. Customers may unknowingly subscribe to these services by clicking on ads or entering competitions.

2. V-Live Services:

V-Live is a platform provided by Vodacom where customers can access various content subscription-based offerings such as music streaming apps or video-on-demand platforms.

3. Add to Bill Services:

Add-to-Bill service allows customers the convenience of paying for certain third-party subscriptions directly from their monthly phone bill instead of using separate payment methods like credit cards. These could be popular applications such as Showmax or Spotify which offer premium features at an additional cost billed via your mobile network provider.

It’s crucial for subscribers with any type of subscription service offered by Vodacom – whether it’s WASPs’ value-added products/services; entertainment packages available under “add-to-bill” option; OR digital media consumption channels accessible via ‘v-live’,-to regularly review their subscribed plans in order not only avoid unnecessary charges but also ensure optimal usage based upon personal preferences.

By understanding the different types of subscriptions available on Vodacom networks, you will have better control over what you’re subscribing to and thus make informed decisions about managing/canceling those unwanted/unneeded ones.

How to Remove Subscriptions on Vodacom

Managing subscriptions and removing unwanted services is an essential aspect of maintaining control over your mobile expenses. Whether you have subscribed to WASP (Wireless Application Service Providers) services, V-Live subscriptions, or Add to Bill services, this guide will provide step-by-step instructions for removing these subscriptions from your Vodacom account.

Step 1: Removing Subscriptions Using USSD Codes

One way to remove subscriptions on Vodacom is by using USSD codes directly from your phone. Follow the steps below:

  1. Dial *135*997# on your Vodacom SIM card.
  2. Select option 1 in order to view a list of all the subscribed services associated with your number.
  3. Choose individual options corresponding to specific services that you wish unsubscribe from.
  4. If you want to cancel all subscription-based content at once, select option 2 instead.

Alternatively, if it’s more convenient for you, simply send an SMS containing “Stop All” without quotes as a message text and send it off to 31050. This action will automatically cancel all active WASP service subscriptions linked with your number.

Step 2: Managing Subscriptions Online through the Website or App

Another method available for managing and cancelling subscriptions is via online platforms such as the official Vodafone website or their dedicated app. Here are some simple guidelines for unsubscribing from different types of services:

WASP Services:

Add to Bill Services:

If you’ve subscribed to a third-party service via ‘Add to Bill’, follow these instructions for cancellation based on your specific situation:

V-Live Services:

To manage and unsubscribe from V-Live services, follow these steps:

  1. Log into the official Vodafone website using your credentials.
  2. Navigate to your profile settings and locate ‘Content Services’.
  3. Within this section, select ‘Unsubscribe’ to remove any unwanted subscriptions linked to your number.

Step 3: Importance of Checking Subscriptions Before Canceling

Before proceeding with cancellation, it’s crucial to review all active subscriptions on your Vodacom account. This step ensures that you are aware of all current charges and services that will be affected by cancellation. By checking beforehand, you can avoid unintentionally cancelling a service you still wish to maintain, and it allows you to make informed decisions about which subscriptions are no longer necessary.

Taking control over your services shouldn’t be complicated. With these simple instructions for removing subscriptions using USSD codes as well as managing them online via the website or app, Vodacom customers now have a clear path towards managing their content services effectively. Remember, the key is staying informed about what services you’re currently subscribed to before making any changes.

Removing WASP Services Subscriptions

If you are a Vodacom customer and want to remove subscriptions to WASP (Wireless Application Service Providers) services, there are simple steps you can follow. Here’s how:

  1. Dial *135*997# on your Vodacom SIM card.
  2. Select option 1 from the menu that appears to view the list of subscribed services.

Once you have accessed the list of subscribed services, you have two options for unsubscribing:

Option 1: Unsubscribing from Specific Services

Option 2: Unsubscribing From All Services at Once

If none of the listed subscription services appeal to you anymore and if it is more convenient for all subscriptions to be canceled simultaneously, select option 2 when prompted after dialing *135*997#. Alternatively, you can send an SMS with “Stop All” (without quotes) to the short code number ‘31050’.

By following these steps, whether individually opting out or canceling all at once using either method mentioned above, you’ll successfully remove any unwanted subscriptions associated with WASP service providers through Vodacom.

Note: It’s important to always check carefully before removing any subscription as some may provide valuable content/services which could enhance user experience, while others might not meet expectations in terms of quality, content, etc.

Removing V-Live Services Subscriptions

If you have subscribed to any services through Vodacom’s platform called V-Live and want to remove those subscriptions, there are a few simple steps you can follow. Here is how you can unsubscribe from V-Live services:

1. Logging into the V-Live portal on the Vodacom website:

2. Navigating to the subscriptions section:

3. Cancelling individual subscriptions:

In this section, you will see all of your active subscriptions through V-Live listed along with their details such as service name, duration, and cost (if applicable). To cancel each subscription individually, follow these steps:

  1. Identify which specific service(s) you wish to unsubscribe from by reviewing the list carefully.
  2. Next to each service, you will find an option that says ‘Unsubscribe’ or something similar to indicate cancellation. Click on this option next to the service you desire to cancel. This action will send a request to remove the subscription from your account and stop any future charges associated with it. You may also be prompted for confirmation before the cancellation is finalized. Follow the displayed instructions to confirm the removal of the subscription if required. Repeat these steps with all subscriptions you wish to cancel individually.

Please note that unsubscribing from a particular service means that future charges related to data packages, content access, calls, SMS, or any other associated fees will stop. However, it does not necessarily mean that you will be refunded for any previous charges incurred before the cancellation.

By following these steps, you can easily remove your subscriptions from V-Live services and have better control over the content you access through Vodacom.

Removing Add to Bill Services Subscriptions

Add to Bill services are subscriptions from various companies and providers that customers pay for via their Vodacom bill. If you have subscribed to any of these services and wish to cancel them, there are a few methods you can use.

1. Canceling subscriptions within individual apps:

2. Using subscription management tools in Google Play Store (for Android devices):

3. Using subscription management tools in Apple App Store (for iOS devices):

4. MyVodafone Application:

The MyVodafone application provides another convenient way for managing content services tied up with your mobile number. Here is how you can do this:

  1. Download/install MyVodafone app from Google Play Store or Apple App Store.
  2. Open the application and log in using your Vodacom account credentials. If you don’t have an account, create one by following the on-screen instructions.
  3. Once logged in, navigate to the “More” tab at the bottom of the screen.
  4. Under ‘My Account’, choose ‘Content Services’.
  5. Here, you will find a list of all active subscriptions associated with your mobile number. Select any unwanted subscription(s) and deactivate them.

By utilizing these methods within individual apps, through subscription management tools provided by Google Play Store or Apple App Store, and via the MyVodafone Application, you can easily cancel Add to Bill services that are no longer needed. It is important to note that cancellation processes may vary depending on each service provider’s policies and terms.

Remember: Always double-check if there are any outstanding payments due before canceling a subscription as it could result in additional charges being applied.

Bulk Unsubscribing from All Services

If you’re looking to remove all subscriptions associated with your Vodacom account in one go, there is a simple method available. By dialing *135*997# and selecting option 2, you can unsubscribe from all services at once.

Here’s how it works:

  1. On your mobile device, open the phone app or dialer.
  2. Dial *135*997# on your Vodacom SIM card.
  3. A menu will appear with different options for managing content services.
  4. Select option number “2” to unsubscribe from all services.

By choosing this option, you are effectively canceling any active subscriptions linked to your Vodacom account. This includes WASP (Wireless Application Service Providers) services like SMS-based content providers as well as other subscription-based offerings such as Add-to-Bill apps and V-Live subscriptions.

It’s important to note that by unsubscribing using this method, you may lose access to any paid features or benefits provided by these subscribed services. Therefore, before proceeding with bulk unsubscription of all services on your account via USSD code,* please ensure that none of them are essential or valuable for you anymore.


  • If there are specific individual subscriptions within certain categories (WASP/V-Live/Add-to-Bill), which need cancellation while keeping others intact; then opting for selective removal would be more appropriate than going through the process mentioned above.
  • In case of uncertainty about particular service(s) being part of an existing subscription package under consideration – checking current list beforehand becomes crucial.

Please proceed cautiously when removing multiple subscriptions simultaneously so that only unwanted ones get canceled without affecting desired ongoing memberships.

Note: The information provided here should help simplify the process involved in bulk unsubscribing from various types of content-related packages offered by Vodacom.

Frequently Asked Questions

Consequences of not canceling subscriptions:

If you do not cancel unwanted subscriptions on Vodacom, there can be several consequences. These may include:

  1. Continued charges: You will continue to be billed for the subscription services that you no longer want or use.
  2. Airtime usage: Some subscriptions might deduct airtime from your account regularly, leading to unnecessary expenses if left unchecked.
  3. Unwanted notifications and messages: Subscriptions often come with SMS notifications or promotional messages that can clutter your inbox and become annoying over time.

Canceling subscriptions through customer service:

While it is possible to manage most of your Vodacom content services independently using USSD codes or online platforms, contacting customer service is an option if you encounter any difficulties during the cancellation process.

To reach Vodacom’s customer care team:

Checking current subscriptions:

It’s essential always to stay informed about which services are active on your account before deciding which ones need cancellation. Here are some ways to check your current subscriptions on Vodacom:

  1. MyVodafone App – Log into the MyVodafone app and navigate to “Content Services” under the “More” tab in order view all subscribed services.
  2. V-Live Portal – Access the portal via where you’ll find information regarding all active content subscription packages associated with their mobile number.

Charges for canceling subscriptions:

The cost implications of cancelling a subscription depend largely upon individual circumstances such as contract terms agreed upon when subscribing initially; therefore costs vary between different types (WASP/V-live/Add-to-Bill) but generally speaking customers should expect minimal fees involved unless otherwise stated by specific providers themselves at sign-up stage.

Reactivating canceled subscriptions:

If you have previously cancelled a subscription but wish to reactivate it, the process may vary depending on the specific service. It is recommended that you contact Vodacom’s customer care team for assistance in reactivating your desired subscription.

Please note: Reactivating a canceled subscription is subject to the terms and conditions of the specific service provider.


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