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How To Reset Conlog Prepaid Meter?

Quick Summary

In this blog post, we provide a comprehensive guide on how to reset a Conlog prepaid meter. We cover the step-by-step process, troubleshooting tips for common issues, and information on error codes. Additionally, we explain how to reset the consumption counter on a Conlog meter and answer frequently asked questions about resetting prepaid meters. Whether you’re experiencing connection errors or want to start monitoring your consumption from a specific point, this post has all the information you need to reset your Conlog prepaid meter.


Prepaid meters have become increasingly popular in South Africa as they offer a convenient and cost-effective way to manage electricity consumption. With prepaid meters, users can monitor their energy usage in real-time and only pay for the amount of electricity they actually use. However, like any electronic device, prepaid meters may encounter issues from time to time that require troubleshooting or resetting.

In this blog post, we will focus on how to reset Conlog prepaid meters specifically. We’ll provide step-by-step instructions based on information gathered from reliable sources so you can easily resolve common problems with your meter.

Whether you’re experiencing connectivity issues or simply want to clear the consumption counter and start afresh, understanding how to properly reset your Conlog meter is essential for smooth operation. So let’s dive into the details of resetting a Conlog prepaid meter!

Understanding Prepaid Meters

Prepaid meters have become increasingly popular in South Africa as a way to manage electricity consumption and payments. Unlike traditional post-paid systems, where consumers receive monthly bills based on their usage, prepaid meters require users to purchase electricity tokens upfront.

Explanation of prepaid meters and how they work:

Prepaid meters operate by allowing users to prepay for the amount of electricity they intend to use. This is done through purchasing an electronic token or voucher that contains a unique code representing a specific amount of energy units (kWh). The user then enters this code into the meter using either a keypad or remote control device provided with the meter.

Once entered, the purchased credit is deducted from the total available balance on the meter. As appliances are used within your household, power will be drawn from this balance until it reaches zero. At that point, you’ll need to top up again before being able to continue consuming electrical energy.

Benefits of using prepaid meters:

There are several advantages associated with using prepaid meters:

  1. Budgeting Control: With prepaid meters, customers can better monitor their daily energy consumption and adjust accordingly if necessary.
  2. No Surprises: Since payment occurs upfront rather than at month-end when receiving utility bills; there’s no risk of unexpected high charges.
  3. Flexibility & Convenience: Users can easily recharge their accounts online via mobile apps or at various retail outlets such as supermarkets.
  4. Debt Management Solution: For those who struggle financially but still want access essential services like electricity -prepayment options provide greater flexibility without accumulating debt over time due unpaid invoices.
  5. Energy Conservation Awareness: By having real-time visibility into one’s current account status, consumers tend to make more conscious choices about reducing wasteful habits which ultimately leads to a lower overall carbon footprint.

Common issues with prepaid meters:

While generally reliable and convenient solutions for managing electricity, prepaid meters can sometimes experience common issues:

  • Incorrect token entry
  • Power outages affecting meter functionality
  • Meter display errors
  • Communication issues between the meter and the service provider

Resetting a Conlog Prepaid Meter

Why you may need to reset your Conlog prepaid meter:

There are several situations where you may find it necessary to reset your Conlog prepaid meter. One instance is when you are experiencing difficulties connecting the device to the network, which is essential for various commands such as checking your balance and topping up electricity. By resetting the meter, you can resolve connection errors and ensure smooth usage of the device.

Another situation where resetting becomes important is when you want to clear the consumption counter and start afresh. Over time, this counter might become inaccurate or stop making sense due to various factors like power outages or technical glitches. In such cases, resetting allows you to monitor consumption from a specific point in time accurately.

Step-by-step guide on how to reset a Conlog prepaid meter:

  1. Pressing back arrow: Begin by pressing the back arrow button located on your device.
  2. Type #75#: After pressing back arrow successfully, type “#75#” on the keypad. This will allow you to check signal strength.
  3. Dial #80#: Next, dial “#80#”. This command refreshes the meter and helps rectify any issues that may be causing connectivity problems with the network.
  4. Dial #36#: Finally, dial “#36#”. This code specifically resets your Conlog electricity meter, restarting it from scratch and re-establishing proper functionality.

Additional tips for troubleshooting common issues with Conlog meters:

  • If after following these steps, your Conlog prepaid meter still does not function properly, it’s recommended to contact the supplier or service provider for further assistance. They will be able to provide more specialized guidance based on your specific situation.

Remember that these instructions are intended specifically for resetting a Conlog prepaid meter and may not apply to various other brands or models. If you have a different brand of prepaid meter, it is best to consult the manufacturer’s guidelines or contact their customer support for appropriate instructions.

By following these steps and tips, you can effectively reset your Conlog prepaid meter and resolve any issues you may be experiencing.

Error Codes and Troubleshooting

Prepaid meters can sometimes display error codes, indicating a problem with the meter or its functionality. Here are some common error codes you may encounter:

1. Token Invalid/Error Code 30:

  • This code usually appears when there is an issue with the token entered.
  • Double-check that you have entered the correct token number without any mistakes.
  • If the problem persists, contact your electricity provider for assistance.

2. Communication Error/Error Code 40:

  • This code indicates a communication failure between your prepaid meter and the system used by your electricity provider to manage tokens.
  • Check if there are any network connectivity issues in your area that could be causing this error.
  • Restarting both your prepaid meter and router might help resolve temporary connection problems.

3. Tamper Detected/Tampering Alarm/Security Alert (Various Error Codes):

  • These errors occur when tampering has been detected on the prepaid meter or its wiring connections.
  • Ensure all connections are secure and undamaged; check for signs of physical tampering such as broken seals or loose wires.
  • If no visible signs of tampering exist but these errors persist, contact a qualified technician to inspect further.

Troubleshooting Tips for Specific Issues with Different Meter Brands:

1. Conlog Meters:

If you’re experiencing specific issues related to Conlog meters, try following these troubleshooting tips:

a) No Display/LCD Blank Issue:
  1. Verify whether power supply from mains is available.
  2. Resetting using appropriate reset procedure mentioned earlier should restore normal operation.
  3. Contact customer support if resetting doesn’t solve it.

How To Stop The Beeping Sound On Prepaid Meters?

Sometimes, after entering tokens into a prepaid meter successfully, you may hear continuous beeping sounds coming from the device. To stop this sound, follow these steps:

What To Do If A Prepaid Meter Stops Accepting New Tokens?

If your prepaid meter stops accepting new tokens, follow these steps to troubleshoot the issue:

  1. Check Token Entry:
    • Ensure that you are entering the token correctly without any errors.
    • Double-check if there is a specific format or sequence required for entering tokens.
  2. Verify Credit Balance:
    • Confirm whether you have sufficient credit balance on your meter by checking its display.
    • If it shows zero or an unusually low amount, top up with additional credits and try again.
  3. Contact Your Electricity Provider:
    • If none of the above solutions work, contact your electricity provider’s customer support helpline.
    • They will be able to assist further in diagnosing and resolving issues related to token acceptance.

Remember: It’s always recommended to consult with professionals when dealing with complex technical issues regarding prepaid meters as they can provide accurate guidance based on their expertise.

Resetting the Consumption Counter on a Conlog Meter

Why you may want to reset the consumption counter:

The consumption counter on your Conlog prepaid meter keeps track of how much electricity you have used. Over time, this counter can become inaccurate or stop making sense due to various factors such as power outages or technical glitches. In such cases, resetting the consumption counter allows you to start afresh and monitor your electricity usage from a specific point in time.

Step-by-step guide to resetting the consumption counter on a Conlog meter:

  1. Press the back arrow button: Locate and press the back arrow button on your Conlog prepaid meter device.
  2. Enter code #044#: After pressing the back arrow button, enter “#044#” using either buttons or keypad provided by your particular model of Conlog Prepaid Meter.
  3. Confirmation message: Once entered correctly, you will see a confirmation message displayed indicating that “Consumption has been successfully reset”.
  4. Verify if it is successful: To verify whether it was successful, you can check the display screen which should now show zero units consumed since the last reset.

It’s important to note that resetting only clears/resets the recorded data for energy consumed. It does not affect any other settings like balance information stored within the prepaid meter’s memory. Therefore, after performing the above steps, make sure there are enough credits available before consuming more electrical energy.

Resetting the consumption counter on Conlog prepaid meters can be useful in monitoring your usage and keeping track of electricity expenses. It provides a clear starting point for accurate energy management and helps identify any irregularities or issues with the previous data recorded by the meter.

Frequently Asked Questions

Can I reset my prepaid meter without a code?

No, in most cases, you cannot reset your prepaid meter without entering a specific code. The codes provided are designed to initiate the resetting process and restore the functionality of the meter. It is important to follow the instructions given for your particular brand and model of prepaid meter.

What should I do if the reset code provided doesn’t work?

If you have entered the specified reset code but it does not work, there could be several reasons why this may occur. Firstly, ensure that you have correctly followed all steps outlined in our guide or from reliable sources online. If after multiple attempts with accurate inputting of codes it still fails to work, contact your electricity provider or consult an electrician who specializes in meters for further assistance.

How often should I reset my prepaid meter?

The frequency at which you need to perform a full system-reset on your prepaid meter will depend on various factors such as usage patterns and any issues experienced with connectivity or consumption tracking accuracy. In general terms though unless specifically advised by either manufacturer guidelines or utility company recommendations; regular resets are typically unnecessary once initial setup has been completed successfully.

Will resetting my prepaid meter affect my electricity balance?

Resetting your prepaid meter should not affect your electricity balance. The purpose of a reset is to restore the functionality of the meter and resolve any issues that may have occurred. However, it is always a good idea to take note of your current balance before performing a reset, just to be safe.


  1. https://www.theforumsa.co.za/forums/showthread.php/28522-Re-setting-a-prepaid-meter
  2. https://straton.co.za/pre-paid/about/prepaid-meter-error-codes/
  3. https://sabroadband.co.za/how-to-reset-a-conlog-prepaid-meter/

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