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How To Retrieve Instant Money Voucher?

Quick Summary

This blog post provides a comprehensive guide on how to retrieve an instant money voucher. It covers various methods, including using the Standard Bank App, retrieving without canceling the voucher, and resolving pin-related issues. Additionally, it includes information on retrieving vouchers from betting companies and answers frequently asked questions about Instant Money.


Instant money vouchers are a convenient way to send and receive money quickly without the need for a bank account. Whether you’re using Standard Bank’s Instant Money service or receiving an instant money voucher from a betting company, it’s important to know how to retrieve these vouchers when needed.

In this blog post, we will provide step-by-step instructions on how to retrieve an instant money voucher through various channels such as the Standard Bank App and direct contact with the sender. We’ll also cover what to do if you encounter pin-related issues with your voucher.

So let’s dive in and learn how easy it is to access your instant money vouchers!

Note: The following steps may vary slightly depending on whether you’re using Standard Bank’s Instant Money service or dealing with a specific betting company. Make sure to follow any additional instructions provided by them for retrieving your voucher.

What is an instant money voucher?

An instant money voucher is a unique code that allows users to send and receive funds quickly and conveniently through Standard Bank’s Instant Money service. It serves as a secure way to transfer money without the need for a bank account, making it accessible to individuals who may not have traditional banking services.

When using Instant Money, the sender generates a voucher with an associated PIN (Personal Identification Number). The recipient can then use this information to collect the funds at any Standard Bank ATM or retail partner location. This means that even if someone doesn’t have access to internet banking or mobile apps, they can still easily retrieve their cash by presenting the correct voucher number and PIN.

Instant Money vouchers are valid for three years from their creation date. They provide flexibility in terms of when recipients choose to redeem them within this timeframe. Additionally, these vouchers offer convenience since they eliminate long queues typically associated with traditional remittance methods.

Overall, instant money vouchers simplify financial transactions by providing quick access to funds while ensuring security throughout each step of the process.

How to retrieve an instant money voucher

Retrieving an instant money voucher using the Standard Bank App

If you have created an Instant Money voucher and need to retrieve it, you can easily do so using the Standard Bank App. Here are the steps:

  1. Open and sign into the Standard Bank App on your mobile device.
  2. Click on “Transact” from the main menu.
  3. Select “Send” from the options available.
  4. Choose “Select and Manage Vouchers.”
  5. Look for your desired Instant Money voucher in this section.

Once you locate your specific voucher, take note of its unique number as displayed within this section of managing vouchers.

Please keep in mind that these instructions apply specifically if you were responsible for creating or generating a particular Instant Money voucher through your own account.

Retrieving an instant money voucher without canceling it

In some cases, there may be instances where retrieving a previously generated Instant Money voucher without canceling it is necessary. To do this, follow these steps:

  1. Open and sign into the Standard Bank App.
  2. Click on “Transact.”
  3. Select “Send.”
  4. Choose “Select and Manage Vouchers.”
  5. Request the sender to provide you with the voucher number by following these steps to access their mobile app.

How to retrieve an instant money voucher from a betting company

If you have received an instant money voucher from a betting company and need to retrieve it, the process may vary depending on the specific company. Here are some general steps you can follow:

1. Contact the betting company

Start by reaching out to the customer support team of the respective betting company that issued your voucher. You can usually find their contact information on their website or in any communication they have sent you.

2. Provide necessary details

When contacting them, be prepared to provide relevant information such as your account details, transaction reference number (if available), and any other required verification details.

3. Request for reissuing of voucher

Explain that you require assistance with retrieving your instant money voucher and ask if they can resend it or provide alternative options for accessing it again.

4. Follow instructions provided by the betting company

The customer support representative will guide you through further steps based on their internal processes and systems used for issuing vouchers.

5. Verify recipient’s identity (if applicable)

In certain cases where there is ambiguity regarding ownership of funds or security concerns, additional verification might be required before releasing/retrieving vouchers associated with bets placed using Instant Money services offered by these companies.

Remember that each individual bookmaker may have its own policies when dealing with lost or misplaced vouchers; therefore, following up directly with them is crucial in resolving this issue effectively.

Please note:

  • It’s important not to share sensitive personal information unless verified sources confirm legitimacy.
  • Be cautious about sharing confidential banking credentials over phone calls/emails without proper authentication procedures being followed.

How to resolve pin-related issues with an instant money voucher

If you are experiencing any pin-related issues with your Instant Money voucher, there are steps you can take to resolve the problem. Here’s what you need to do:

1. Contact the Instant Money team:

If you have forgotten or misplaced your PIN for accessing and using your Instant Money voucher, it is recommended that you contact the Instant Money team at 0860 466 639. They will be able to assist in resetting or retrieving your PIN so that you can access and use your voucher.

2. Provide necessary information:

When contacting the Instant Money team regarding a pin-related issue, make sure to provide them with all relevant details such as your full name, cellphone number associated with the account, and any other required identification information they may ask for verification purposes.

3. Follow instructions provided by customer support:

The customer support representative from Standard Bank’s Instant Money service will guide you through the process of resolving pin-related issues step-by-step over phone call assistance or via email communication if needed.

4. Verify ownership of account/voucher:

To ensure security measures are followed strictly when dealing with sensitive financial transactions like an instant money transfer, expect questions related specifically about personal data linked directly back into this particular transaction history (e.g., recent transfers made).

5. Requesting a new PIN code:

In some cases where retrieval isn’t possible due either technical difficulties encountered during reset attempts or because no record exists within their system matching up against requested criteria, customers might find themselves needing to request the issuance of a replacement card altogether. This would come along with its own unique set of rules governing usage thereof, including generating a fresh Personal Identification Number (PIN) upon activation within the time frame stipulated by the terms and conditions applicable under the circumstances surrounding each individual case scenario presented before bank officials handling these matters on behalf of clients seeking resolution pertaining to the aforementioned matter discussed hereinabove paragraph preceding the current one being read now while browsing the website Answerly, a South Africa-based platform providing answers to common questions asked in a blog format.

By following these steps and reaching out to the Instant Money team, you should be able to resolve any pin-related issues with your instant money voucher. Remember that it is important to keep your PIN secure and not share it with anyone else for the safety of your financial transactions.

Frequently Asked Questions

What is Instant Money?

Instant Money is a service offered by Standard Bank that allows users to send and receive money quickly and conveniently without needing a bank account. It enables users to transfer funds to anyone with a cellphone number, which can be collected at any Standard Bank ATM or retail partner.

How do I register for Instant Money?

To register for Instant Money, simply dial *120*212# on your mobile phone and follow the prompts. You will need to create a unique Instant Money Wallet PIN during the registration process.

How do I send and receive money using Instant Money?

Sending money through Instant Money is easy. Once you have registered, you can access your wallet through various channels such as Internet Banking, Cellphone Banking, the Standard Bank app, ATMs or retail partners. Simply load money into your wallet and then use the voucher number provided along with your PIN to send it securely.


  1. https://community.standardbank.co.za/t5/Mobile-banking-app/Instant-money-voucher-retrieval/td-p/430611
  2. https://www.standardbank.co.za/southafrica/personal/learn/bringing-instant-money-closer-to-you
  3. https://community.standardbank.co.za/t5/Mobile-banking-app/retrieve-voucher-number-without-cancelling-instant-money-voucher/td-p/422898

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