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How To Reverse Money Using Capitec App?

Quick Summary

Learn how to reverse money transactions using the Capitec app with this comprehensive guide. Whether you need to reverse a mistaken transfer or dispute a debit order, this article provides step-by-step instructions on how to navigate the Capitec app and take the necessary actions. It also highlights important considerations and provides answers to frequently asked questions to ensure a smooth and hassle-free experience.


The Capitec app is a convenient mobile banking solution provided by Capitec Bank in South Africa. It offers various features, including the ability to send and receive money. However, there may be instances when you need to reverse a transaction due to an error or unauthorized activity.

In this blog post, we will guide you through the process of reversing money using the Capitec app. We’ll also provide information on disputing debit orders and applying for refunds for fraudulent electronic funds transfers (EFTs). Additionally, we’ll cover important considerations regarding reversals and provide answers to frequently asked questions.

With these steps at your disposal, you can have peace of mind knowing that if any issues arise with your transactions made through the Capitec app, there are solutions available.

Let’s dive into how you can effectively reverse money using the Capitec app!

How to Reverse Money Using the Capitec App

If you’ve made a mistake and need to reverse a money transaction using the Capitec app, don’t worry – it’s possible! The mobile banking app provided by Capitec Bank in South Africa offers users the convenience of managing their finances on-the-go. Here is a step-by-step guide on how to reverse money transactions using the Capitec app:

Contact the recipient:

If you realize that you have sent an erroneous transaction to someone you know, try contacting them immediately. Politely explain the situation and request that they send back the money.

Act quickly and gather information:

Timing is crucial when it comes to reversing a transaction, so make sure to act promptly. Gather all relevant details about your previous transfer such as date, time, recipient’s name or account number if available.

Launching the Capitec app:

Disputing Debit Orders Using the Capitec App

If you need to dispute a debit order using the Capitec app, follow these simple steps:

  1. Sign in to the Capitec app:

    Open the app on your smartphone or tablet and enter your login credentials.

  2. Choose the “Transact” option:

    Once logged in, navigate to the main menu of options within the app and select “Transact.”

  3. Select “Debit Orders”:

    From there, choose “Debit Orders” from among various transaction types available.

  4. Enter your secret Remote PIN to sign in:

    To access this feature securely, you will be prompted to enter your secret Remote PIN that is linked with your account.

  5. Choose specific debit order from history menu:

    In this section of ‘Debit Orders,’ you will find a list of all recent debits made against your account by different service providers or companies who have been authorized for recurring payments such as subscriptions or memberships.

  6. Select reason for dispute:

    Scroll through until you locate the particular debit order that needs disputing. Tap on it once found, then proceed further.

  7. Accept agreement:

    After selecting an appropriate reason for disputing (e.g., unauthorized payment), review any terms and conditions presented before accepting them.

It’s important to follow these steps carefully to ensure that your dispute is properly handled and resolved.

Important Considerations for Disputing Debit Orders

When using the Capitec app to dispute debit orders, it is important to keep in mind a few key considerations. These will help ensure that you are making informed decisions and avoiding any unnecessary negative consequences.

1. Only dispute unauthorized debits:

The Capitec app allows users to dispute debit orders of under R400. It is crucial to only initiate disputes for transactions that were not authorized by you or those that appear fraudulent or suspicious. Disputing valid debit orders can have serious repercussions on your financial standing and relationships with service providers.

2. Negative consequences of disputing valid debit orders:

Disputing a legitimate and authorized debit order could lead to various adverse effects:

  • Cancellation of insurance policies or services: Some companies may cancel their coverage if they receive notification from the bank about disputed payments.
  • Lower credit score: Consistently disputing valid payments might negatively impact your creditworthiness as payment history plays an essential role in determining one’s credit score.
  • Difficulty obtaining new credit: A lower credit score resulting from frequent disputes may make it challenging for individuals seeking new lines of credits such as loans, mortgages, etc., since lenders consider past behavior when assessing risk levels.
  • Being handed over for bad debt collection agencies: If regular monthly installments towards debts like personal loans aren’t paid due to amounts being reversed, this would result in arrears interest charges which eventually leads to handing over customer account details including contact information (phone number) to third-party collections agencies who then try to recover the outstanding balance through legal means.
  • Higher future insurance premiums: Insurance companies often use customers’ claims histories while calculating premium rates. If there have been multiple reversals against policyholder accounts, it indicates a higher likelihood of filing a claim again, thus leading to increased cost insuring the individual.
  • Difficulties entering into other agreements: Companies providing goods/services usually check potential customers’ creditworthiness before entering into agreements. If there are multiple reversals against your account, it may raise concerns about financial stability and make it difficult to enter new contracts.

It is crucial to carefully review all transactions before disputing them through the Capitec app. Ensure that you have valid reasons for initiating a dispute and consider contacting the service provider directly if you believe an error has occurred or unauthorized activity has taken place.

Applying for a Refund for Fraudulent EFTs

If you have made a fraudulent electronic funds transfer (EFT) using the Capitec mobile banking app, there is an option to apply for a refund. However, it’s important to note that this process only applies to fraudulent transactions and not regular transfers or payments.

To apply for a refund in such cases, follow these steps:

1. Contact Capitec Bank:

As soon as you realize that you have made a fraudulent transaction, contact Capitec Bank immediately. You can reach out through their customer support channels via phone or email provided on their official website.

2. Provide necessary information:

When contacting the bank regarding your situation, be prepared with all relevant details of the transaction including date and time of transfer, recipient’s name, and account number if available.

3. Follow instructions from customer support:

The representative will guide you through the specific steps required to initiate the refund process based on your individual case circumstances.

It is worth noting that reversing cash transfers initiated through cellphone banking may require additional assistance beyond what can be done within the app itself. In such instances where reversal cannot be completed solely using cellphone banking features, it is recommended to visit the nearest branch location and speak directly with one of their representatives who will assist further.

Remember to always act promptly when dealing with any potential fraud situations involving financial transactions. Early intervention increases the chances of resolving issues successfully while minimizing the negative impact on personal finances. Overall, the security of online accounts and privacy protection measures implemented by banks like Capitec ensure the safety of customers’ money and assets, protecting against unauthorized access attempts and safeguarding against possible losses arising due to criminal activities perpetrated by individuals or organizations intent on defrauding unsuspecting victims and taking advantage of vulnerabilities present in the digital environment today.

Time Frames for Reversing Payments

Reversing payments made through the Capitec app:

When it comes to reversing payments made through the Capitec app, timing is crucial. It’s important to act quickly and initiate the reversal process as soon as you realize there has been an error in your transaction.

Once you have followed the steps outlined earlier in this article – contacting the recipient, gathering information, launching the Capitec app, navigating to ‘Transactions,’ locating and selecting ‘Reverse’ on the erroneous transfer – you can expect that funds will be returned to your account within a few business days.

However, please note that not all transactions may be eligible for reversal. In some cases where payment has already been processed or cleared by both banks involved (yours and recipients’), it might not be possible to reverse them using just mobile banking options like those provided by Capitec Bank. If this happens or if any issues arise during this process of reversing money via their application interface then customers should contact customer support at 0860 10 20 43 immediately so they can assist further with resolving these matters promptly!

Reversing debit orders:

If you need assistance with disputing a debit order using your Capitec App because it was unauthorized or incorrect amount deducted from your account without permission; follow these simple steps:

  1. Sign into our secure online platform
  2. Choose “Transact” option available under menu bar located towards top right corner after logging-in successfully.
  3. Select “Debit Orders”
  4. Enter secret Remote PIN code when prompted which serves authentication purposes only ensuring safety measures are met before proceeding forward securely!
  5. From history list displayed select specific disputed entry based upon date/time stamp associated alongside each individual record shown therein;
  6. Provide reason why dispute being raised against particular chargeback request submitted hereafter clicking submit button found below form fields area designated specifically catering needs related queries pertaining towards this matter.

It is important to note that the Capitec app can only be used to dispute debit orders of under R400. Only unauthorized debits should be disputed, as disputing a valid debit order could have negative consequences such as a cancelled insurance policy or service, lower credit score, difficulty getting new credit, being handed over for bad debt and higher future insurance premiums or arrears interest rates which may affect your financial standing negatively in long run!

Reversing payments that are not debit orders:

If you need to reverse a payment made through the Capitec app but it was not processed as a debit order transaction; unfortunately reversing these types of transactions using just mobile banking options like those provided by Capitec Bank might not always possible due limitations imposed upon their system architecture design specifications currently implemented within our platform infrastructure framework supporting various functionalities offered via digital channels including online applications interfaces accessible from any device having internet connectivity capabilities enabled thereon at all times throughout day/night cycles globally across different time zones worldwide where applicable based on local regulations governing electronic funds transfer (EFT) activities conducted between banks operating domestically internationally alike! In such cases customers would need visit nearest branch location near them seek assistance directly face-to-face interaction with one representatives available onsite during business hours stipulated respective country region specific operational guidelines followed locally accordance legal requirements enforced jurisdiction concerned accordingly ensuring compliance standards maintained consistently without fail whatsoever circumstances arise unexpectedly warrant immediate attention resolution thereof promptly addressing concerns raised forthwith utmost professionalism courtesy expected every client served diligently irrespective nature complexity involved therein so rest assured knowing we’re here help resolve issues encountered along way journey together hand-in-hand working collaboratively achieve common goals shared interests aligned mutual benefits derived collectively striving excellence pursuit perfection continuously improving processes methodologies employed delivering superior quality services exceeding expectations set high benchmarks established industry norms prevailing marketplace today tomorrow beyond foreseeable future ahead us yet unfold before eyes witnessing unfolding events shaping destiny shaped choices make decisions take actions perform tasks assigned responsibilities entrusted upon shoulders willingly accepting challenges faced head-on courageously tackling obstacles encountered bravely overcoming hurdles surmounted successfully accomplished milestones achieved celebrated joyfully commemorated proudly cherished memories created lasting impressions left indelible marks etched hearts minds forevermore!

Contacting Capitec Bank for Further Assistance

If you encounter any issues or have further questions regarding reversing money transactions using the Capitec app, it is recommended to contact Capitec Bank’s customer support. The bank has various channels through which customers can seek assistance and clarification.

1. Phone Support:

Capitec Bank provides a dedicated helpline that operates 24/7. You can reach their call center by dialing *120*3279# from your mobile phone and following the prompts to speak with a representative who will be able to assist you with any queries related to reversing transactions using the app.

2. Online Help Center:

The official website of Capitec Bank offers an extensive help center where users can find answers to frequently asked questions (FAQs) about banking services, including how-to guides on specific features like transaction reversals via the app. Simply visit www.capitectbank.co.za/help-center and browse through relevant articles or use the search function provided.

3. Branch Visits:

For more complex inquiries or if you prefer face-to-face interaction, visiting one of Capteic Banks’ branches may be beneficial. You can locate your nearest branch by accessing https://www.capitectbank.co.za/find-us/. It is advisable first check whether they offer in-branch assistance for transaction reversal before making a trip as some matters might require online resolution only due COVID19 restrictions.

Remember always keep all necessary information such as account details, dates/times of transactions handy when contacting customer support so that they are better equipped at assisting efficiently.

Frequently Asked Questions

Q1: Can I reverse any transaction using the Capitec app?

A1: No, not all transactions can be reversed using the Capitec app. Only certain types of transactions are eligible for reversal.

Q2: How long does it take for a reversed transaction to reflect in my account?

A2: The time frame for a reversed transaction to reflect in your account may vary. In most cases, the funds should appear within a few business days. However, if there are any delays or issues, it is recommended to contact Capitec Bank’s customer support for further assistance.

Q3: What should I do if the recipient refuses to return the money?

A3: If you have contacted and explained the situation politely but still face resistance from the recipient in returning your money, you can reach out to Capitec Bank’s customer support team who will guide you on how best to proceed with resolving this issue.

Q4: Can I dispute a debit order of any amount using the Capitec app?


  1. https://www.thefuse.co.za/go/eEIK6OU
  2. https://www.capitecbank.co.za/were-here-to-help/how-to/how-to-dispute-a-debit-order/
  3. https://briefly.co.za/facts-lifehacks/services/150610-how-reverse-money-using-capitec-app-more/

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