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How To Sim Swap Telkom?

Quick Summary

Performing a Telkom SIM swap involves obtaining a new SIM card, RICA-ing it, and visiting a Telkom store to activate it. The process requires proof of identification and proof of residence. It is important to keep the old SIM card until the new one is confirmed to be working properly, and to securely dispose of the old SIM card by cutting it into pieces or recycling it.


Performing a Telkom SIM swap is a straightforward process that allows you to switch your existing Telkom mobile number from one SIM card to another. Whether you need to replace a lost or damaged SIM card, upgrade to a new device, or simply want the convenience of using a different phone with your current number, performing a Telkom SIM swap can be done easily.

In this article, we will provide you with step-by-step instructions on how to perform a Telkom SIM swap. We have gathered information from various sources and consolidated it here for your convenience. So let’s dive in and learn how you can successfully complete this process.

Please note that while we strive for accuracy and up-to-date information at Answerly, procedures may change over time. It is always recommended to double-check any specific requirements or steps directly with Telkom before proceeding.

Now let’s get started!

What is a Telkom SIM swap?

A Telkom SIM swap refers to the process of replacing your current Telkom mobile network’s Subscriber Identity Module (SIM) card with a new one. This may be necessary in various situations, such as when you have lost or damaged your existing SIM card, want to upgrade to a different type of SIM card, or need to change your phone number.

During a Telkom SIM swap, all the information and services associated with your old SIM card are transferred onto the new one. This ensures that you can continue using your mobile device without any interruption in service.

It is important to note that performing a successful Telkom SIM swap requires following specific steps and providing certain documents for verification purposes. Failure to comply with these requirements may result in delays or complications during the process.

In order to perform a smooth and hassle-free Telkom SIM swap, it’s always advisable to visit an authorized store where trained representatives will guide you through each step, ensuring everything goes smoothly.

Why would you need to do a Telkom SIM swap?

A Telkom SIM swap may be necessary for various reasons. Here are some common scenarios where you might need to perform a SIM swap:

1. Lost or stolen phone:

If your mobile device with the active Telkom SIM card gets lost or stolen, it is crucial to protect yourself from unauthorized use of your number and data. By performing a sim swap, you can deactivate the old sim card and activate a new one on another device.

2. Damaged or faulty SIM card:

Sometimes, due to wear and tear or accidental damage, your current Telkom SIM card may become unusable. In such cases, getting a replacement through a sim swap will allow you to continue using your existing phone number without any interruption in service.

3. Upgrading devices:

When upgrading phones or switching between different types of devices (e.g., from regular-sized Sim cards to micro-SIMs), it often requires swapping out the old Sim for compatibility purposes.

4. Transfer ownership/account change:

If there has been an account transfer/change in ownership within the Telkom network, then doing a Telkom SIM swap becomes mandatory as this ensures that all services associated with the previous owner’s name get transferred onto yours.

5. Network issues/technical problems:

In rare instances when users experience persistent network-related issues like poor signal reception despite troubleshooting efforts, a possible solution could involve replacing their current sims via swapping them at authorized outlets.

Remember that each situation may have specific requirements depending on factors such as proof of identification and residence verification processes set by Telecommunications Regulatory Authority (Telco). It is always recommended contacting customer support directly if unsure about eligibility criteria before proceeding with any changes.

How to Perform a Telkom SIM Swap

Step 1: Obtain a new SIM card

To perform a Telkom SIM swap, you will need to obtain a new SIM card. You can do this by visiting any Telkom store or authorized retailer. Ensure that the packaging of the new SIM card is sealed and has not been tampered with.

Step 2: Ensure the packaging is sealed

Before proceeding with the sim swap process, it’s important to ensure that the packaging of your new Telkom Sim Card is properly sealed. This ensures that you are receiving an authentic and unused Sim Card from Telkom.

Step 3: Prepare necessary documents

For security purposes, you will be required to provide proof of identification (ID document) as well as proof of residence when performing a Telkom SIM swap. Make sure you have these documents ready before moving forward in order for smooth processing at later stages.

Step 4: RICA The New Sim Card

The next step involves registering your newly acquired sim card through Rica (Regulation Of Interception Of Communications And Provisioning Of Communication-Related Information Act). Visit https://www.telkomsa.net/rica/home.do on your computer or smartphone browser. Fill out all personal details accurately including uploading copies/scans/photos ID Document & Proof Residence Documents such as utility bills/bank statements etc., then take a selfie photo using device camera which serves verification purpose during registration process completion stage.

Step 5: Visit A TELKOM Store

Once successfully completing rica-ing online, visit the nearest Telkom shop/store along with approved/newly registered rica-ed SIM cards/documents.

Step 6: Verify The Documents And Request

At the Telkom store, a representative will verify your documents and ask questions about the current Telkom service plan or phone number to confirm the request. This step is important for security purposes as it ensures that the SIM swap request is made by the authorized person.

Step 7: Activate the new SIM card

After verifying your documents and request, a Telkom representative will proceed to activate the new SIM card. This process may take a few minutes or hours depending on various factors such as network congestion.

Step 8: Insert the new SIM card into the phone

Once you have received confirmation that your new SIM has been activated successfully by Telkom store staff, carefully insert it into your mobile device’s SIM slot according to manufacturer instructions provided with handset packaging/manuals.

Step 9: Check for Network Signal And Test Functionality

After inserting the newly activated SIM card into your mobile device, it is important to check for a network signal and test the phone’s functionality. Make a call, send SMS, or access the internet to be assured that the SIM swap process has been completed successfully. If you encounter any issues during this step, contact Telkom support for further assistance.

Remember to keep hold of the old SIM card until successful completion & verification of the newly swapped one. Once everything works fine, you can securely dispose of the old SIM card by safely cutting it into multiple pieces before disposing of it in the recycling bin.

How to securely dispose of the old SIM card

When performing a Telkom SIM swap, it is important to ensure that your old SIM card is properly disposed of in order to protect your personal information. Here are some steps you can follow to securely dispose of your old SIM card:

1. Deactivate the Old SIM Card:

Before disposing of your old SIM card, make sure it has been deactivated by removing it from your phone or device and contacting Telkom customer support. This will prevent any unauthorized use or access.

2. Erase Personal Data:

If possible, erase all personal data stored on the old SIM card before disposal. Some phones may have an option for deleting contacts and messages associated with a specific SIM card.

3. Destroy Physical Components:

To further safeguard against potential misuse, physically destroy the chip on the backside (gold side) using scissors or cutters until no recognizable components remain intact.

4. Cut into Multiple Pieces:

Using sharp scissors or cutting tools, carefully cut through both sides along different angles so as not to leave behind identifiable parts which could be used maliciously if found later.

5. Recycle If Possible:

Consider recycling options available in South Africa such as e-waste collection centers where they accept small electronic devices including mobile phones & accessories like SIM cards.

By following these steps when disposing of their previous Telkom SIM cards, users can rest assured knowing that their sensitive information remains secure even after swapping out their SIMs.

Important information to note

When performing a Telkom SIM swap, there are a few important things to keep in mind:

1. Keep the old SIM card until the new SIM is confirmed to be working properly:

It’s crucial not to discard your old SIM card immediately after initiating the sim swap process. The reason for this is that sometimes issues may arise during activation or compatibility with your device. By keeping your old SIM card handy, you can easily revert back if needed while troubleshooting any potential problems.

2. Make a note of the new SIM card’s ICCID number:

During and after completing the Telkom sim swap process, it is recommended that you make note of your new Sim Card’s International Mobile Subscriber Identity (ICCID) number. This unique identifier will come in handy when contacting Telkom support or referring back for future reference regarding network-related queries or concerns.

By following these two simple steps – retaining your previous Sim Card temporarily and noting down its ICCID number – you ensure a smooth transition throughout and have necessary details readily available should any complications occur post-sim swapping procedure.

Frequently Asked Questions

Can I perform a Telkom SIM swap at home?

No, the process of performing a Telkom SIM swap cannot be done entirely at home. While certain aspects like checking your phone number and RICA-ing your new SIM card can be done from the comfort of your own home, you will need to visit a Telkom store or retailer to activate the new SIM card and complete the process.

What documents do I need for a Telkom SIM swap?

To perform a Telkom SIM swap, you will typically need proof of identification (such as an ID document or passport) and proof of residence (such as utility bills or bank statements). These documents are required by law in order to comply with South Africa’s Regulation of Interception Of Communications And Provision Of Communication-Related Information Act (RICA).

Is there a fee for a Telkom SIM swap?

According to information available online, it appears that there is no fee charged by Telkom for performing a SIM swap. However, it is always recommended to contact Telkom support or visit their website for more accurate and up-to-date information regarding any fees associated with the SIM swap process.

Can I do a Telkom SIM swap at any Telkom store?

Yes, SIM swaps for Telkom can typically only be done at a Telkom store or retailer. It is recommended to visit the official Telkom website or contact Telkom support for the most up-to-date information on where you can perform a SIM swap.


  1. https://sassainsider.co.za/easy-ways-to-perform-a-telkom-sim-swap/
  2. https://briefly.co.za/facts-lifehacks/services/138317-how-a-telkom-sim-swap-home-check-phone-number/
  3. https://mybroadband.co.za/forum/threads/telkom-mobile-sim-swap.798624/

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