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How To Unblock Prepaid Electricity Meter?

Quick Summary

In this blog post, we explore the common errors that can occur with prepaid electricity meters and provide step-by-step instructions on how to clear them. We also discuss the process of updating information to unblock prepaid meters and provide contact information for further assistance. Additionally, we highlight the main reasons for meter blockage and offer guidance on resolving the issue.


Prepaid electricity meters have become increasingly popular in South Africa as they offer a convenient and cost-effective way to manage energy consumption. However, like any technology, these meters can sometimes encounter errors or be blocked for various reasons.

In this blog post, we will explore common issues that may cause your prepaid electricity meter to become blocked and provide you with practical solutions on how to unblock it. We’ll also discuss the importance of updating information related to your account and answer some frequently asked questions regarding prepaid meter blockages.

Whether you’re experiencing an error code on your keypad or facing difficulties due to non-payment or outdated information, this guide aims to help you resolve these issues efficiently so that you can regain access to uninterrupted power supply.

Stay tuned as we delve into the world of prepaid electricity meters and equip ourselves with knowledge on how best to unblock them!

Understanding Prepaid Electricity Meters

Prepaid electricity meters have become increasingly popular in South Africa as they offer a convenient and cost-effective way for consumers to manage their energy usage. Unlike traditional post-paid meters, prepaid meters require users to purchase electricity tokens or vouchers upfront before using the power.

These smart electronic devices are installed at residential or commercial properties and provide real-time information about energy consumption. The meter is connected to an electrical distribution network, allowing it to monitor how much electricity is being used by the consumer.

Benefits of Using Prepaid Electricity Meters:

  1. Budgeting Control: One of the main advantages of prepaid electricity meters is that they give consumers greater control over their monthly expenses. By purchasing specific amounts of credit in advance, individuals can better budget for their energy needs without any surprises when receiving utility bills.
  2. Energy Consumption Awareness: With a prepaid meter, users can easily track and monitor their daily energy consumption patterns through regular balance updates on the device’s display screen or via mobile apps provided by some utilities companies. This awareness encourages more conscious use of appliances and helps identify areas where efficiency improvements could be made.
  3. Credit Management Flexibility: Unlike conventional billing systems which may result in accumulated debt if payments are missed or delayed, prepayment allows customers flexibility with managing credits according to personal financial circumstances.
  4. No Disconnection Worries: Since payment occurs prior to consuming power with a prepaid meter system, there’s no risk associated with disconnections due to late bill settlements – providing peace-of-mind knowing your supply won’t suddenly be cut off unexpectedly.

In conclusion, prepaid electricity meters offer numerous benefits including improved budgeting control, increased awareness regarding one’s own household electric footprint, and flexible management options. These features make them an attractive option for those looking for efficient ways to manage their electricity costs while ensuring uninterrupted access.

Common Errors and How to Clear Them

Keypad Error:

One common error that prepaid electricity meter users may encounter is a keypad error. This can be indicated by various error codes such as “….30….,” “Conn-_FAIL,” or “E07.” To clear this error, follow these steps:

  1. Plug the keypad into the electrical plug closest to the meter.
  2. Ensure all switches are in the “off” position except for the switch where your device is plugged.
  3. Reset the meter by pressing either the “i” button, blue button, or # button.

Connection Wait Error:

If you come across an error code displaying as “ConnEct,” it means there’s a connection wait issue with your prepaid electricity meter. In this case, you should wait patiently for up to 30 minutes while allowing time for reconnection.

Token Used Error:

When encountering a token used (“USED”) error on your prepaid electricity meter display screen, it indicates that you need to load a new token or purchase one from authorized vendors.

Load Error (Overloaded Meter):

An overload of electrical appliances connected simultaneously can cause an overloaded-meter-related blockage resulting in an OUEr_Por(error) message being displayed on your prepayment unit’s screen. To resolve this issue:

  1. Switch off all appliances connected to avoid further overloading.
  2. Wait approximately 30 minutes before turning them back on again after giving enough time for resetting purposes.
  3. Consider using fewer appliances at once and upgrading supply if necessary.

Other Errors:

There are several other errors that might occur with prepaid meters which include but not limited to:

  • Active/Error(“NOT_Act”): If you see this message displayed, it implies activation issues. Contact Eskom customer care line for assistance.
  • Initialization(Error E01): This occurs when there has been no credit loaded onto the prepaid meter yet. Load tokens immediately.
  • Lockout(Error Loct-oUT): If you see this error message, it means that your meter has been locked out due to a specific reason. Contact Eskom customer care line for further assistance.
  • Low Meter Battery: If the battery of your prepaid electricity meter is running low, an indicator will appear on the display screen. Replace or recharge the batteries as per manufacturer’s instructions.
  • Meter Not Paired(Error “CIU not paired to any meter”): This occurs when there is no communication between your Customer Interface Unit (CIU) and the electricity meter. Contact Eskom customer care service for resolution.

Remember, if you encounter any other errors or are unsure about how to resolve them, it’s always best to contact Eskom’s customer care service for guidance and support.

Note: The content provided above covers common errors encountered with prepaid electricity meters along with steps on how users can clear these errors themselves in most cases. However, it should be noted that some issues may require professional intervention from technicians authorized by relevant authorities.

Updating Information to Unblock Prepaid Meters

In order to ensure the smooth functioning of prepaid electricity meters, it is important for residents to update their information by a certain deadline. Failure to do so may result in the meter being blocked and a disruption in power supply. In this section, we will outline the steps you need to take in order to unblock your prepaid meter.

1. Overview of the requirement:

Municipalities often require residents with prepaid electricity meters to update their account and personal information periodically. This helps them maintain accurate records and ensures that billing processes run smoothly.

2. Steps at municipal office:

To unblock your prepaid meter, you will need visit your local municipal office during specific hours designated for such purposes. At these offices, dedicated staff members are available who can assist you with updating your information and resolving any issues related to blockages on your meter.

3. Importance of demanding proof:

When visiting the municipal office or submitting forms/documents required for updating information, it is crucially important that you demand proof of submission from officials. This serves as evidence should there be any discrepancies or disputes regarding whether or not documents were submitted within stipulated deadlines. It also protects against potential claims made by municipalities stating they cannot be held responsible if damage occurs due to lack of electricity.

Reasons for Prepaid Electricity Meter Blockage

Prepaid electricity meters can be blocked due to various reasons, with non-payment of bills or late payments being the main causes. When a customer fails to pay their electricity bill on time or neglects payment altogether, the meter is programmed to automatically block access until the outstanding amount is settled.

To resolve this issue and unblock your prepaid electricity meter, it is essential to contact your electricity provider as soon as possible. They will provide guidance on how you can clear any outstanding debt and reactivate your supply.

One common solution offered by providers involves purchasing additional tokens that cover both current usage and any arrears owed. By doing so, customers ensure they have enough credit in their account not only for immediate consumption but also to settle previous unpaid amounts.

It’s important always to stay up-to-date with bill payments and avoid falling into arrears whenever possible. Regularly monitoring energy usage patterns helps prevent unexpected disconnections due to insufficient funds in one’s prepaid account.

By promptly addressing issues related to non-payment or late payment of bills through communication with your service provider, you can quickly regain access to your prepaid electricity meter.

Frequently Asked Questions

Question 1: What should I do if my prepaid meter is displaying an error code?

If your prepaid electricity meter is displaying an error code, there are a few steps you can take to try and resolve the issue. First, refer to the user manual or contact your electricity provider for specific instructions related to the error code displayed on your meter. In many cases, common errors such as keypad errors or connection wait errors can be cleared by following simple troubleshooting steps provided by Eskom.

For example, if you encounter a keypad error indicated by codes like “….30….,” “Conn-_FAIL,” or “E07”, it may be resolved by plugging in the keypad into the electrical plug closest to the meter and ensuring all switches except for that particular plug switch are turned off. Then resetting the meter by pressing the “i” or the blue or # button.


  1. https://www.eskom.co.za/distribution/common-prepaid-error/
  2. https://www.citizen.co.za/review-online/news-headlines/2016/11/03/did-you-miss-the-deadline-here-is-how-to-unblock-prepaid-meter/
  3. https://solarforum.co.za/why-is-my-prepaid-electricity-meter-blocked/

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