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Where Can I Withdraw Capitec Cash Send?

Quick Summary

Capitec Bank allows customers to send cash anywhere in South Africa using their app, internet banking, or USSD. Recipients can collect the cash for free at partner stores or Capitec ATMs by providing the reference number and secret code. There are limits and costs associated with sending cash, and if there are any issues, customers can contact the Capitec Client Care Centre. Additionally, Capitec has introduced a new banking app that aims to simplify banking for its clients, offering features like expense tracking and simplified sign-in.


Capitec Bank offers a convenient and secure way to send cash anywhere in South Africa through their Cash Send service. Whether you need to transfer money to family or friends, pay bills, or make purchases, Capitec has made it easy for customers without bank accounts to access the funds.

In this blog post, we will guide you on how to withdraw Capitec Cash Send and provide all the necessary information regarding sending and collecting cash using Capitec’s services. We’ll also cover important details such as costs involved and limits set by the bank.

If you’re new to banking with Capitec or want more convenience in managing your finances, we’ll introduce you briefly at the end of this article about their innovative mobile app that aims at simplifying banking for its clients.

So let’s dive into understanding how exactly one can withdraw Capitec cash send!

How to Withdraw Capitec Cash Send

Sending cash using the Capitec app:

To withdraw your Capitec Cash Send using the Capitec app, follow these steps:

  1. Open the Capitec banking app on your smartphone.
  2. Tap on “Transact” from the menu options.
  3. Select “Send cash.”
  4. Choose the account you want to send money from (“From” account).
  5. Enter the amount of money you wish to send.
  6. Create a 4-digit secret code that will be used by the recipient for collection purposes.
  7. Accept and read through all terms and conditions before proceeding with sending.

Once completed, an SMS containing a reference number will be sent to your registered cellphone number along with instructions for sharing it securely with your intended recipient via messaging platforms like WhatsApp or SMS.

Sending cash using internet banking:

If you prefer not to use mobile apps, here’s how you can withdraw Capitec Cash Sends through internet banking:

  1. Sign in into your online banking portal.
  2. Navigate towards the payments section.
  3. Select ‘send-cash’.
  4. Choose which bank account funds should come out of (‘from’).
  5. Enter the desired withdrawal amount.
  6. Create a unique four-digit pin (secret code) required during the redemption process at partner stores/ATMs, etc.
  7. Confirm that the transaction details are correct, then proceed.

After completing this step successfully, you’ll receive an authorization message within the app confirming successful completion. You may also view the history under the payment tab if needed.

Sending cash Using USSD:

For those who do not have access to smartphones or an internet connection but still need a quick way to transfer their funds electronically without hassle, Capitec offers the option of dialing *120*3279# and following the prompts given below:

  1. Accept the Terms & Conditions.
  2. Choose the From Account.
  3. Enter the Amount To Be Sent.
  4. Create a Four-Digit Secret Code for the recipient’s redemption process at partner stores/ATMs, etc.
  5. Enter your Mobile Banking Pin.
  6. Send Cash.

Once completed, you will receive an SMS with the reference number that needs to be shared securely along with the secret code separately.

These methods provide convenient ways for Capitec Bank customers to withdraw their cash sends easily and securely. Choose the method that suits your preferences and enjoy hassle-free transactions!

Collecting Capitec Cash Send

Once you have received a cash send from someone using Capitec Bank’s services, you can easily collect the cash at various locations. Here is everything you need to know about collecting your Capitec Cash Send:

Where to collect the cash:

You can collect your cash send at partner stores such as PEP, Shoprite, Checkers, and selected Usave stores. Additionally, you can also withdraw the money from any of the numerous Capitec ATMs located across South Africa.

What information is needed to collect the cash:

To successfully retrieve your funds, make sure that you have access to two important pieces of information – the reference number sent by SMS and a 4-digit secret code provided by the sender.

How to validate the collection process:

When visiting one of these designated locations or an eligible ATM for withdrawal purposes, you will be required to provide both details mentioned above – the reference number and secret code. Upon providing this necessary information accurately, your transaction will be validated, and once confirmed, the requested amount in Rand currency will be paid out instantly to ensure quick access to your funds.

Remember, it’s crucially important that both the reference number and secret code are entered correctly during the collection process. Failure to do so correctly may result in a delay or unsuccessful withdrawal of your cash send amount. If you encounter any difficulties during this procedure, don’t hesitate to reach out for assistance from Capitec to ensure a smooth transaction experience.

Cost and Limits

Sending cash through Capitec Bank’s Cash Send service incurs a fee based on the amount being sent. The cost ranges from R9.50 to R16, depending on the transaction value.

It is important to note that there are also daily and monthly limits for sending cash using this service. The daily limit for sending cash is between R1,000 and R3,000 per day. This means that you can send up to a maximum of either R1,000 or R3,000 in one day.

The monthly limit for sending cash stands at an overall cap of R24,990 per month across all transactions made within that period.

These limits have been put in place by Capitec Bank as part of their security measures while ensuring convenient access to funds when needed most.

Please keep these limitations in mind when planning your financial transfers via Cash Send with Capitec Bank.

Troubleshooting and Support

Issues with cash payout:

Sometimes, there may be issues with the cash payout when using Capitec’s Cash Send service. If you or the recipient encounter any problems during this process, it is important to know what steps to take.

Firstly, ensure that all information provided by both parties is accurate. Double-check that the reference number and secret code are entered correctly at the collection point. Any errors in these details can result in a failed transaction.

If there are still difficulties with collecting the cash after verifying accuracy, it is recommended to contact Capitec Bank’s Client Care Centre for assistance. The friendly customer care representatives will guide you through troubleshooting steps and help resolve any issues encountered during your Cash Send transaction.

Contacting the Capitec Client Care Centre:

Capitec provides various channels for customers to reach out for support regarding their banking services or specific transactions like Cash Sends. To get assistance from their dedicated client care team, follow one of these methods:

  1. Phone Call:

    • Dial 0860 10 20 43 (South Africa)
    • International callers can use +27(21)941-1377
    • Operating hours: Monday-Friday from 8 am until 6 pm; Saturdays from 8 am until noon.
  2. Email:

    You can also send an email detailing your issue or query directly to [email protected]

  3. Social Media Platforms:

    Capitec has active social media accounts on platforms such as Facebook, Twitter (@Capitechelp), Instagram (@capitesa), LinkedIn where they respond promptly to queries sent via direct messages/comments/posts.

Remember always provide relevant account information while contacting them so they could assist more efficiently.

By reaching out to Capitect Bank’s knowledgeable staff through these communication channels mentioned above, you’ll receive guidance tailored specifically towards resolving your particular concern related to Cash Send transactions or any other banking-related queries.

Capitec’s New Banking App

Introduction to Capitec’s new banking app:

Capitec Bank has recently launched a new banking app that aims to simplify the banking experience for its clients. This innovative app was designed based on valuable feedback from customers and focuses on simplicity, convenience, and ease of use. With this user-friendly interface, managing your finances has never been easier.

Features of the app:

  1. Expense tracking and categorization:

    One notable feature of the new Capitec banking app is its ability to track spending habits and categorize expenses automatically. By providing insights into where your money goes each month, you can gain better control over your budgeting efforts.

  2. Cash send functionality:

    The updated version allows users to conveniently send cash directly from their mobile devices using just a cellphone number as identification – no need for bank account details! Whether it’s sending money to family or friends in South Africa or paying someone back quickly, this feature offers seamless transactions with minimal effort.

  3. Balance hiding option:

    For those who value privacy when checking their accounts in public spaces like coffee shops or crowded areas, there is an added benefit within the home screen settings – now you have complete control over whether others can see how much money you have available at any given time!

  4. Simplified sign-in process:

    Gone are the days of remembering complex passwords; instead, the upgraded authentication system enables easy access through fingerprint recognition technology or facial recognition software (depending on device compatibility). Say goodbye forevermore struggling with forgotten login credentials!

Benefits of using the app:

  1. Ease-of-use:

    The newly developed application boasts an intuitive design that makes navigating financial tasks effortless even if one isn’t tech-savvy.

  2. Cost-effective:

    As part of our commitment towards customer satisfaction, Capitec covers all data costs associated with utilizing our services via smartphone applications. This means more savings while enjoying convenient features such as expense tracking and cash sending.

  3. Convenience:

    With the app, you can perform various banking activities from anywhere at any time. Whether it’s checking your account balance or transferring funds between accounts, everything is just a few taps away on your mobile device.

  4. Security:

    Capitec Bank prioritizes the safety of its customers’ financial information. The new app incorporates advanced security measures to protect against unauthorized access and ensure that all transactions are secure.

In conclusion, the introduction of Capitec’s new banking app revolutionizes how clients manage their finances by providing an intuitive interface with features like expense tracking, cash send functionality, balance hiding option, and simplified sign-in process. The benefits include ease-of-use, cost-effectiveness, convenience, and enhanced security for peace of mind while conducting online transactions.

Frequently Asked Questions

Question 1: How long does it take for the cash to be available for collection?

Answer: The cash sent through Capitec’s Cash Send service is usually available for collection instantly. Once the recipient has received the reference number and secret code, they can visit a partner store or Capitec ATM to collect the cash immediately.

Question 2: Can I send cash to someone who doesn’t have a Capitec account?

Answer: Yes, you can send cash to anyone in South Africa, even if they don’t have a Capitec account. The recipient will need to provide their name, surname, cellphone number (used during registration), along with the reference number and secret code provided by you when collecting the money.

Question 3: Can I send cash to someone outside of South Africa?

Answer: No, currently Capitec’s Cash Send service only allows sending money within South Africa. You cannot use this service for international transfers.

Question 4: Can I cancel a Cash Send transaction?

Answer: Unfortunately, once you’ve initiated your Capitec Bank app transfer, there isn’t an option on how one could reverse that payment. It’s important, therefore, before initiating any transactions, to ensure all details are correct.

Question 5: What happens if my recipient forgets their PIN?

Answer: If your recipient loses or forgets their PIN, they should contact the Capitec Customer Care Centre at +27(0)21-941-1377 for assistance.


  1. https://www.capitecbank.co.za/personal/transact/send-cash-anywhere/
  2. https://www.capitecbank.co.za/blog/articles/best-way-to-bank/send-cash-anywhere/
  3. https://www.capitecbank.co.za/blog/articles/best-way-to-bank/What-if-there-was-a-simpler-way-to-bank/

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